We've gathered our top articles from Property in Practice on management in property practice. With articles on everything from recruitment and retention, to managing stakeholder expectations, our collection will help you ensure your firm or practice area runs efficiently and effectively for your people and clients
On cyber alert
Clive Newport explains what you can do to avoid cyber threats as the professional indemnity insurance market hardens
Talent contest
Recently, property firms have been busier than ever and due to a mixture of factors, good staff are more difficult to recruit. Julie Harrison outlines the key issues and how firms can attract and retain talent
Covid complaints
After more than a year since the pandemic began, Steve Pearson considers some of the issues arising in complaints-handling as we emerge from the third lockdown
Remote control
Lorraine Richardson considers some of the risks that remote working presents for conveyancing firms, and what they can do to mitigate them
Tuning the pipeline
John Humpherson and Barry Wilkinson look at how to use pipeline management at different stages of your conveyancing process, to assess and improve everything from cashflow to time-recording
Pick a side
Lorraine Richardson provides a reminder of conflicts of interest in conveyancing, focusing on a key area where risk can arise: acting for both the buyer and seller in a transaction
Moving on
In the second of a two-part series on complaints, Rebecca Atkinson looks at what steps you should be taking when a complaint has been received, and how best to resolve complaints to avoid them reaching the Legal Ombudsman
On the same side
In the first of a two-part series on complaints, Rebecca Atkinson looks at some of the reasons why clients complain, and how to avoid complaints by focusing on providing ‘good’ service in key areas
The Friday blues
Sarah Dwight looks at the phenomenon of Friday afternoon fraud and what you can do to help reduce the risk of your firm or your client becoming a victim
Connecting the dots
Grania Langdon-Down looks at the current state of proptech – where and how it’s being used, how law firms can use it, and what it might mean for the future of property practice
Welcome to our house
Diversity and inclusion is essential in any organisation, but even more so in real estate, where we work to create a better community and built environment for the next generation. Amanda Clack looks at how you can support diversity and inclusion in your business
Insure of yourself
If you arrange title or other insurances in relation to a property transaction, new insurance distribution rules apply to you. Steven Petty explains the rules and your options for compliance
Bright side
Under increasing pressure, it’s harder than ever to find time to get to know your clients. But if you make that investment, it can help you manage expectations and create a relationship which will benefit both you and the client. Sarah Dwight offers her top tips
You should know better
Wayne Johnson explains how elements of the know-your-client process could be automated to reduce costs, increase productivity, free up human experts to apply their experience and judgement, and protect firms against money laundering
Plenty of phish
Despite a growing awareness of cybercrime, cyber-attacks show no sign of abating. Legal businesses are at particular risk because of the volume of data and money they hold. Graham Murphy looks at how DMARC email authentication can help
Streets ahead
Times are tough in the conveyancing market, putting the power in the hands of the client. So how can you ensure you stand out from the competition? Sue Bramall gives her 12 steps for success
Top of the hill
Duncan Wood talks to Hillyer McKeown’s head of commercial property, Caroline Jones, about how her firm is winning awards for its innovative approach to IT in its conveyancing practice
Cautionary tales
Every day in this country, conveyancing firms face attempted attacks from cybercriminals. Graham Murphy offers some real-life tales of successful cybercrime, and looks at what those involved could have done to protect themselves
Great minds
Lucy Trevelyan examines the personality traits and ‘soft skills’ best suited to being a property law professional, how to develop these skills, and what clients are looking for from their property solicitor
Handle with care
Residential conveyancing is once again the most complained about area of law, according to the Legal Ombudsman. Pearl Moses looks at how to mitigate some of the most common causes, and outlines complaints-handling best practice and regulatory requirements