Steve Pearson

Steve Pearson is deputy chief at the Legal Ombudsman.

  • Steven Pearson
    Feature

    Covid complaints

    2021-06-08T00:00:00

    After more than a year since the pandemic began, Steve Pearson considers some of the issues arising in complaints-handling as we emerge from the third lockdown

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    Feature

    Cause for complaint

    2021-04-19T06:00:00

    One year on from the first pandemic lockdown, Steve Pearson considers some of the issues arising in client care and complaints-handling as we emerge from the third lockdown.