Client care and complaints handling features
Legal Ombudsman Scheme Rules – the changes
New changes to the Legal Ombudsman (LeO) Scheme Rules – the most significant since the organisation opened – come into effect on 1 April 2023. Paul Wightman outlines what to expect
Improving the client experience
Mike Connelly looks at why a positive client experience is a key part of the strategy of a successful law firm, and outlines some top tips on how firms can enhance the way they interact with clients.
Book review—Client Care in Conveyancing
Rebecca Atkinson, Director of Risk at Howard Kennedy LLP, reviews the latest edition of Client Care in Conveyancing by Priscilla Sinder.
Cause for complaint
The Legal Ombudsman has produced a guide to help solicitors improve their complaints handling processes. Here are their top tips.
FAQs - compliance issues
Our Practice Advice team has put together some of their most frequently asked questions (and answers) on current compliance issues.
FAQs - ways of working
Our Practice Advice team has put together some of their most frequently asked questions (and answers) on current compliance issues.
FAQs: Complaints handling
Our Practice Advice Service answers your FAQs.
Client care - back to basics
Amanda Croxon, senior risk and compliance solicitor at Howard Kennedy, takes a whistle-stop tour of your client care obligations.
Owning up to mistakes - what is the right thing to do?
Pearl Moses offers her top tips for how to deal with mistakes when they inevitably happen.
Silver service
Clients are rarely able to judge you on how well you know the law, but they can judge you on how well you look after them: your opening hours, how your reception looks, the clarity of your communications. Kerry Underwood offers his tips for top-quality client service
Key member benefit - Legal Compliance magazine
Your membership includes a subscription to the quarterly magazine, Legal Compliance, available to you both online and in print.
Benefits of membership
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