Welcome to communities.lawsociety.org.uk. This site uses cookies. Read our policy.

  • Skip to main content
  • Skip to navigation
Mast navigation
  • Sign in
  • Register now
Search our site
Menu
  • Quick links:
  • Competition
  • Dispute Resolution
  • Leadership and Management
  • Private Client Solicitors
  • Property
  • Risk and Compliance
Risk and Compliance Section
Renew Join our section
Close menu
  • Home
  • News
  • Features
    • Back to parent navigation item
    • Features
    • Anti-money laundering
    • Brexit
    • Client care and complaints handling
    • Cybersecurity
    • Data protection
    • Price transparency
    • Professional ethics
    • Risk and compliance
    • SRA Accounts Rules
    • SRA Standards and Regulations
  • Events
    • Back to parent navigation item
    • Events
    • Webinars
  • Magazine
    • Back to parent navigation item
    • Magazine
    • April 2025
    • January 2025
    • October 2024
    • July 2024
    • April 2024
    • January 2024
    • October 2023
    • July 2023
    • April 2023
    • January 2023
    • October 2022
    • July 2022
    • April 2022
    • January 2022
    • October 2021
    • July 2021
    • April 2021
    • January 2021
  • Podcasts
  • About us
    • Back to parent navigation item
    • About us
    • Contact us
  • Join the section
    • Back to parent navigation item
    • Join the section
    • Renew your membership
    • Terms and conditions
    • Quick links
    • Competition
    • Dispute Resolution
    • Leadership and Management
    • Private Client Solicitors
    • Property
    • Risk and Compliance
  • Home
  • News
  • Features
      • Anti-money laundering
      • Brexit
      • Client care and complaints handling
      • Cybersecurity
      • Data protection
      • Price transparency
      • Professional ethics
      • Risk and compliance
      • SRA Accounts Rules
      • SRA Standards and Regulations
    • cyber security Twitter 1024 x 512 pixels
      FAQs: Navigating the risks of cloud computing
    • AI612x612
      Compliance and the use of AI in law firmsPartner content Natalie Cooksey and Karim Nasser
    • Spring showers
      Spring renewal – key findingsPartner content Arjun Rohilla and Dan Blundell
  • Events
      • Webinars
    • iStock-1368027007
      Risk update: key issues on the regulatory radar (OnDemand)
    • adeolu-eletu-E7RLgUjjazc-unsplash (1)
      Webinar: Small firms – top tips for financial survival (OnDemand)
    • j-kelly-brito-PeUJyoylfe4-unsplash
      Webinar: Compliance forum for COLPs/COFas – SRA standards and regulations
  • Magazine
      • April 2025
      • January 2025
      • October 2024
      • July 2024
      • April 2024
      • January 2024
      • October 2023
      • July 2023
      • April 2023
      • January 2023
      • October 2022
      • July 2022
      • April 2022
      • January 2022
      • October 2021
      • July 2021
      • April 2021
      • January 2021
    • money-graphic-600x400
      On the money
    • Lone man standing on iceberg
      Owning up to mistakes
  • Podcasts
  • About us
      • Contact us
    • phone
      Contact the Risk and Compliance Section
    • phone
      Contact the Risk and Compliance Section
  • Join the section
      • Renew your membership
      • Terms and conditions
    • book review
      Law Society Publishing discount
  • More from navigation items

Client care and complaints handling features

LeO

Legal Ombudsman Scheme Rules – the changes

2023-02-01T11:09:00+00:00By Paul Wightman

New changes to the Legal Ombudsman (LeO) Scheme Rules – the most significant since the organisation opened – come into effect on 1 April 2023. Paul Wightman outlines what to expect

iStock-client care)

Improving the client experience

2023-01-13T14:18:00+00:00Partner content Mike Connelly

Mike Connelly looks at why a positive client experience is a key part of the strategy of a successful law firm, and outlines some top tips on how firms can enhance the way they interact with clients.

Client care connvey

Book review—Client Care in Conveyancing

2022-08-01T13:20:00+01:00By Rebecca Atkinson

Rebecca Atkinson, Director of Risk at Howard Kennedy LLP, reviews the latest edition of Client Care in Conveyancing by Priscilla Sinder.

complaints 466x312

Cause for complaint

2022-01-25T15:21:00+00:00By Jason Chapman

The Legal Ombudsman has produced a guide to help solicitors improve their complaints handling processes. Here are their top tips.

faq

FAQs - compliance issues

2021-11-17T09:12:00+00:00

Our Practice Advice team has put together some of their most frequently asked questions (and answers) on current compliance issues.

q and a 778x519

FAQs - ways of working

2020-09-16T14:55:00+01:00

Our Practice Advice team has put together some of their most frequently asked questions (and answers) on current compliance issues.

q and a 778x519

FAQs: Complaints handling

2020-09-16T08:08:00+01:00

Our Practice Advice Service answers your FAQs.

Handshake

Client care - back to basics

2019-01-10T11:48:00+00:00By Amanda Croxon

Amanda Croxon, senior risk and compliance solicitor at Howard Kennedy, takes a whistle-stop tour of your client care obligations.

sorry sign

Owning up to mistakes - what is the right thing to do?

2018-04-04T10:24:00+01:00By Pearl Moses

Pearl Moses offers her top tips for how to deal with mistakes when they inevitably happen.

meeting-talking-client

Silver service

2016-08-12T09:34:00+01:00By Kerry Underwood

Clients are rarely able to judge you on how well you know the law, but they can judge you on how well you look after them: your opening hours, how your reception looks, the clarity of your communications. Kerry Underwood offers his tips for top-quality client service

Key member benefit - Legal Compliance magazine

legal compliance magazine October 2020

Your membership includes a subscription to the quarterly magazine, Legal Compliance, available to you both online and in print.

Benefits of membership

Stay up to date with the latest developments and navigate, meet and demonstrate compliance.

Risk and Compliance Section members have access to exclusive online content including magazines, resources, newsletters, networking events, training sessions and webinars.

Become a member today

Site powered by Webvision Cloud