Amanda Croxon, senior risk and compliance solicitor at Howard Kennedy, takes a whistle-stop tour of your client care obligations.
Pearl Moses offers her top tips for how to deal with mistakes when they inevitably happen.
Clients are rarely able to judge you on how well you know the law, but they can judge you on how well you look after them: your opening hours, how your reception looks, the clarity of your communications. Kerry Underwood offers his tips for top-quality client service
From July 2019 your membership will include the quarterly Legal Compliance magazine. Now featuring a fresh new look, the magazine provides up-to-date, practical information on every aspect of legal compliance.
Existing members will be posted the July edition of the magazine, and from the autumn all content will also be accessible online to members.
Designed specifically for COLPs, COFAs and MLROs, your package includes: