Kerry Underwood
Kerry Underwood is a former employment judge and is a fellow of the Chartered Institute of Arbitrators. He is a well-known writer and appears frequently on radio and television.
FeatureSilver service
Clients are rarely able to judge you on how well you know the law, but they can judge you on how well you look after them: your opening hours, how your reception looks, the clarity of your communications. Kerry Underwood offers his tips for top-quality client service
FeatureSilver service
Clients are rarely able to judge you on how well you know the law, but they can judge you on how well you look after them: your opening hours, how your reception looks, the clarity of your communications. Kerry Underwood offers his tips for top-quality client service
FeatureOff and running
In the third of our series on outsourcing for law firms, Kerry Underwood considers the benefits of offshoring legal work, and outlines his firm’s approach
FeatureRemote control
In the second of our series on outsourcing for law firms, Kerry Underwood explains the benefits his firm realised through setting up an office in South Africa to undertake the firm’s back-office functions