Kerry Underwood
Kerry Underwood is a former employment judge and is a fellow of the Chartered Institute of Arbitrators. He is a well-known writer and appears frequently on radio and television.
FeatureSilver service
Clients are rarely able to judge you on how well you know the law, but they can judge you on how well you look after them: your opening hours, how your reception looks, the clarity of your communications. Kerry Underwood offers his tips for top-quality client service
FeatureSilver service
Clients are rarely able to judge you on how well you know the law, but they can judge you on how well you look after them: your opening hours, how your reception looks, the clarity of your communications. Kerry Underwood offers his tips for top-quality client service
FeatureOff and running
In the third of our series on outsourcing for law firms, Kerry Underwood considers the benefits of offshoring legal work, and outlines his firm’s approach
FeatureFundamental dishonesty: the new buzzword for litigators?
Why fundamental dishonesty is now a key term for personal injury lawyers, and is likely to become so for other civil litigators
FeatureRemote control
In the second of our series on outsourcing for law firms, Kerry Underwood explains the benefits his firm realised through setting up an office in South Africa to undertake the firm’s back-office functions
FeatureKerry Underwood on surviving budgeting: post-issue
In the second part of his series on surviving the cost budgeting process, Kerry Underwood looks at post-issue proceedings
FeatureKerry Underwood on surviving budgeting: pre-action
Kerry Underwood offers advice on managing the pre-action stage post-Mitchell and Denton , in the first of a two-part series on surviving the costs budgeting process
AnalysisConsumer contracts: information for clients
Kerry Underwood on the information clients must now be supplied with before signing a contract
FeatureThe new portal: the view from the courts
Case law relating to portal claims come under Kerry Underwood’s spotlight