All articles by Kerry Underwood

  • meeting-talking-client
    Feature

    Silver service

    2016-08-12T09:34:00Z

    Clients are rarely able to judge you on how well you know the law, but they can judge you on how well you look after them: your opening hours, how your reception looks, the clarity of your communications. Kerry Underwood offers his tips for top-quality client service

  • kerry underwood 140x96
    Feature

    Silver service

    2016-05-06T11:22:00Z

    Clients are rarely able to judge you on how well you know the law, but they can judge you on how well you look after them: your opening hours, how your reception looks, the clarity of your communications. Kerry Underwood offers his tips for top-quality client service

  • Offandrun
    Feature

    Off and running

    2015-08-19T18:30:00Z

    In the third of our series on outsourcing for law firms, Kerry Underwood considers the benefits of offshoring legal work, and outlines his firm’s approach

  • Kerry Underwood
    Feature

    Remote control

    2015-05-14T15:43:00Z

    In the second of our series on outsourcing for law firms, Kerry Underwood explains the benefits his firm realised through setting up an office in South Africa to undertake the firm’s back-office functions