SRA Transparency Rules and the advantages of being open about pricing (OnDemand)

A recent independent survey targeting individual consumers and SMEs looking for legal services found that proactively publishing key price and service information is having a positive effect. 

So why are so many firms still not onboard with publishing their pricing in a more transparent way? 

With the SRA continuing with checks on firms, we look at some of the advantages of being open about pricing, how legal services onboarding and retention of clients should be front and centre of any firm website and why firms should embrace and work more with comparison and review sites. 

Learning objectives 

SRA Competencies A2 

• Understand how firms can be clear about the messaging on their website and client onboarding information. 
• Learn how firms can use good client feedback to their advantage via many channels. 
• Understand how review sites can help engage more clients 

Speakers:

Andrew Donovan, Founder and Director, Compliance Office 

Andy is the founder and Director of the Compliance Office (a VinciWorks company) which offers SRA & AML consultancy including retainer support and SRA and AML audits / health checks. While working at the SRA Andy contributed to the drafting of aspects of the SRA Code of Conduct 2009 as well as the SRA Handbook 2011. Andy is a contributor to LexisNexis and Practical Law on the topic of SRA regulation. 

Emma Egerton-Jones, Founder, Egerton-Jones Consulting

Emma is an award-winning solicitor and founder of Egerton-Jones Consulting. She is a highly regarded consultant specialising in client experience and business development for legal services. Emma is committed to supporting law firm owners. She is driven to ensure strategy coaching and business development training is accessible to small firms nationwide via her business, the Legal Development Hub. She is passionate about upskilling junior lawyers, access to law and wellbeing in the profession, regularly donating her time to these causes.

Andrew Donovan, Founder and Director, Compliance Office

Andy is the founder and Director of the Compliance Office (a VinciWorks company) which offers SRA & AML consultancy including retainer support and SRA and AML audits / health checks. While working at the SRA Andy contributed to the drafting of aspects of the SRA Code of Conduct 2009 as well as the SRA Handbook 2011. Andy is a contributor to LexisNexis and Practical Law on the topic of SRA regulation.

This event was recorded 23rd January 2024