January 2021

Managing for Success magazine cover - January 2021


Ann Harrison

Back and forth


As she prepares to step down as chair of the Law Management Section committee, Ann Harrison reflects on what she’s learned during her three-year tenure


New Normal: three people fitted puzzle pieces into slots labelled "New Normal"

Working the problem


Diana Bentley investigates how law firms have responded to the pandemic, the changes they have made, and how they plan to develop further in 2021

Online impressons: laptop screens, some with 'welcome' sign and shop awning, others with loading screens and error messages

First impressions count


What makes a strong and effective law firm website? Nick Francis provides a simple guide to assessing your site and identifying areas for improvement, to make sure your site showcases your firm and helps you win clients

Anita Sheehan

New year’s revolution


The start of the year is traditionally a time to make resolutions. But in a time of uncertainty in the market, our businesses and ourselves, how can we build a sense of hope and positivity for the year ahead? Anita Sheehan explains how self-worth can help

Andy Harris 600x400

First peek


The 2021 Law Management Section Financial Benchmarking Survey will be published in the next couple of months. In the meantime, Andy Harris, author of the report, shares some of the early findings

Action stations: people moving dials and buttons in control room

Action stations


Kevin Parish provides a broad round-up of what law firms should be doing now to recover and rebuild post-COVID-19, covering everything from your business plan to flexible working, and from lock-up to property

Content is king


Many of the traditional channels for business development were shut down or limited in the pandemic. Douglas McPherson looks at how to use one channel always open to law firms: content marketing

Lubna Gem Arielle 600x400

It’s good to talk


In the second of our series on conversations about mental health, Lubna Gem Arielle looks at common myths around mental health, and provides a model for having a conversation with a colleague about their mental health

Duncan Wood

Power source


There has been a certain amount of historical reluctance on the part of some law firms to outsource services to a third party, but with the huge changes inflicted on the legal profession in 2020, the tide seems to be turning, explains Duncan Wood

Ed Whittington and Helen Goatley

Moore the merrier


Lucy Trevelyan talks to Helen Goatley and Ed Whittington from Moore Barlow about completing a merger during a global pandemic

Before: crowd of people / After: People linked on computer-screen

Before and after


Back in March 2020, Victoria Moffatt posted a list of predictions on how the pandemic would affect the legal sector. Here, she looks back at which have come true, and what she thinks might be next for the sector in 2021


Distance learning


The pandemic has presented challenges for all of us, and the heightened stress has led to an increase in conflict – exacerbated by not being physically together. Julian Hall looks at conflict in the workplace, and how to foster healthy conflict

Adrian Hextall-600x400

Dream machine


Adrian Hextall looks at how technology has supported businesses in 2020, and what might lie ahead for technology in professional services

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