Driving satisfaction: how law firms are measuring client satisfaction
How can firms measure client satisfaction effectively? Diana Bentley investigates
Pressure shift: how artificial intelligence is changing client expectations of legal services
Bob Spence discusses why legal expertise is now being questioned before clients have even met with a lawyer
Cyber insurance and the legal profession
As cyber fraud becomes increasingly prevalent, it’s vital that all firms take the necessary steps to protect themselves. Ryan Senior, senior vice-president at Paragon International Insurance Brokers, explains what action you should take
It’s not all about PII
Jenny Screech from Howden updates us on the current position for PII and highlights the growing importance of additional policies
Pressure shift: how artificial intelligence is changing client expectations of legal services
Bob Spence discusses why legal expertise is now being questioned before clients have even met with a lawyer
Made to measure
Andrew Hogan considers the impact artificial intelligence is having on law firm costs – and how we measure value