Recent Clients
-
FeatureRain check
Bob Spence explores the impact of artificial intelligence on business development and client relationships
-
FeatureClients and their costs: understanding the risks
As client expectations increase, managing the associated costs is more vital than ever
-
FeatureCharm offensive
Lauren Bridgen shares Simmons & Simmons’ journey of setting up its client programme and how this has helped drive its growth strategy
-
FeatureWatching brief
The number of complaints made to the Legal Ombudsman is on the rise. Diana Bentley investigates
-
-
FeatureSign of the times
Dana Denis-Smith advises on how law firms can rise to meet the new challenges presented by client expectations regarding diversity and the environment
-
FeatureIdentity politics
Many will be familiar with when to obtain identification and verification for new clients, but if the relationship becomes a long-standing one, how often should you be monitoring this? Kate Burt explains
-
FeatureGreat expectations
Bob Spence examines how client relationships have changed post-pandemic, and the key points to consider when thinking about client retention and relationship management
-
Feature
Keep the customer happy
In a time of increased competition and dynamic changes to the delivery of legal services, Diana Bentley explains how law firms must assess what clients want and how to deliver it
-
FeatureCulture club
Deqa Jama explores the cultural competence framework – what it is, how to become culturally competent and why it should be a vital part of your approach to client care
-
FeatureSelling your story
Bob Spence explains ‘storytelling selling’, an engaging way to communicate with clients virtually
-
FeatureClient listening: why it matters even more in lockdown
Bernadette Bennett looks at client listening - what it is, why it matters, how to do it, and why it matters even more in lockdown
-
FeatureChain reaction
Rupert Hawke and Charlotte Powell look at how law firms can use the value chain model to add value at each stage of their legal services provision
-
FeatureVirtuous circle
Nick Jarrett-Kerr looks at how professionals can break into the circle of trust with clients and colleagues, including in a time of social distancing
-
FeatureLoose connections? How to keep in touch with clients
Sue Bramall and Fariha Butt talk about how to keep in touch with clients during coronavirus.
-
FeatureOn the same side
In the first of a two-part series on complaints, Rebecca Atkinson looks at some of the reasons why clients complain, and how to avoid complaints by focusing on providing ‘good’ service in key areas
-
FeatureHuman interest
The new SRA Standards and Regulations have made significant changes relating to referral arrangements, and clarified the regulator’s core view: that all referral arrangements must be in the client’s best interest. Paul Bennett explains
-
FeatureWriting wrongs
Daphne Perry offers some simple writing techniques to improve client service and business returns, looking at probate cases as an example
-
FeatureThe client is king
How can you kickstart your firm’s growth in 2019? Emma Massingham offers a five-step plan for success through focusing on your targets and clients
-
FeatureA smaller piece of PII
Lucy Trevelyan looks at the professional indemnity insurance landscape for the years ahead. How can firms take advantage of a soft market and prepare for it hardening? What might proposed changes to minimum cover mean for the profession and clients?