Comment
Heart of the issues
Paul Bennett discusses the practical insight included in this edition, from how to improve your firm’s complaints procedure to using technology to stay ahead of the curve
Features
Balancing act
Should firms be taking a stricter stance on homeworking? James Brown examines the current consensus
Pulling power
Martin Whitehorn looks at how you can be a more inclusive recruiter
Watching brief
The number of complaints made to the Legal Ombudsman is on the rise. Diana Bentley investigates
Charm offensive
Lauren Bridgen shares Simmons & Simmons’ journey of setting up its client programme and how this has helped drive its growth strategy
Surveying the scene
Ian Johnson, author of the Financial Benchmarking Survey 2024, shares some of the key findings from this year’s report
Building blocks
Tom Blandford outlines how your firm can build financial resilience
Calling the shots
The transition from fee earner to leader in a law firm involves a significant leap – one that demands a unique set of skills. Michelle Howard shares some tips for success
The IT crowd
Technology has been developing at breakneck speed in recent years. Rachel Roche discusses what your firm can do to keep up
Merge and conquer
Andrew Roberts discusses how to achieve successful integration once a merger is complete
In scope
In light of recent fines by the Solicitors Regulation Authority, Andy Donovan looks at what firms should do to ensure website compliance with the requirements of the SRA Transparency Rules
Crisis averted
Social media has made it easier than ever for negative stories to spread. Reputation management specialist Nick McAleenan sets out what to consider if your firm is under fire
Net gains
Nicky Sinker provides a practical guide to decarbonising your organisation