The Law Society has raised concerns over the new Santander Conveyancing Panel Portal, now known as Lender Exchange.
During a meeting with Decision First, Society chief executive Desmond Hudson expressed concern over a recent declaration form sent by Santander. This asks solicitors to agree to information being passed to group companies of Decision First, for the purposes of sending information about relevant goods or services, relating, for example, to searches or defective title insurance. In an open letter to members, Hudson says: “We have been reassured that this is only an option and members are not required to agree to this request as part of the conditions of being included on the Decision First system. For those members who may have already done so and wish to opt out, you can do so by putting this in writing to Decision First via the Lender Exchange system once it is operational. We urge firms to consider carefully that issue.”
The Society has said that it will continue to negotiate on behalf of its members on Lender Exchange’s terms and conditions.