Recent features – Page 2
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Improving the client experience
Mike Connelly looks at why a positive client experience is a key part of the strategy of a successful law firm, and outlines some top tips on how firms can enhance the way they interact with clients.
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Audit trail–preparing for an AML visit
Carly Fallon provides some top tips on how to prepare for an anti-money laundering audit by the SRA
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Making a list…be cyber safe this Christmas
Heather Anson, director of Anson Evaluate and co-author of the new edition of the Cyber Security Toolkit, provides some seasonal tips on avoiding cyber breaches during the festive period
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FAQs: Client due diligence
Our Practice Advice Service answers some commonly asked questions by Money Laundering Reporting Officers (MLROs)
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Book review — The Solicitors Disciplinary Tribunal (2nd)
Robert Forman, Senior Consultant at Murdochs Professional Discipline Solicitors, reviews the latest edition of The Solicitors Disciplinary Tribunal: Law & Practice (2nd) by Nigel West and Susanna Heley
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FAQs: Reporting AML breaches
Our Practice Advice Service answers some commonly asked questions by Money Laundering Reporting Officers (MLROs)
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Case update - costs
Nigel West considers a recent case in the Competition and Markets Authority that may have an impact on costs in disciplinary matters.
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Book review—Client Care in Conveyancing
Rebecca Atkinson, Director of Risk at Howard Kennedy LLP, reviews the latest edition of Client Care in Conveyancing by Priscilla Sinder.
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Book review—The UK General Data Protection Regulation
Robert Bond, senior counsel, Privacy Partnership Law reviews the latest edition of UK General Data Protection Regulation - A Guide to the Law by James Castro-Edwards.
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Book review—The Solicitors Handbook 2022
Jessica Clay reviews the latest edition of the Solicitors Handbook 2022 (Law Society, 2021, £100) by Gregory Treverton-Jones QC, Nigel West, Susanna Heley and Robert Forman
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Case update
Nigel West considers the result of an intervention by the regulator into a solicitors practice.
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Cause for complaint
The Legal Ombudsman has produced a guide to help solicitors improve their complaints handling processes. Here are their top tips.
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PI insurance—the introduction of personal guarantees
Todd Davison, Managing Director of Purbeck Insurance, explains why personal guarantees are becoming a feature of the professional indemnity insurance market and what the partners and leaders of small and medium sized law firms and LLPs can do to mitigate the risk.
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SRA business plan—what to expect in 2022
Marzena Lipman, Regulatory Policy Adviser, summarises the SRA business plan for next year and outlines the Law Society response.
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FAQs - compliance issues
Our Practice Advice team has put together some of their most frequently asked questions (and answers) on current compliance issues.
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AML – taking a risk-based approach
Katarina Pranjic considers how a risk-based approach to anti-money laundering works for fee-earners.
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Book review: Anti-money Laundering Toolkit (3rd)
Sue Mawdsley reviews the latest edition of the Anti-Money Laundering Toolkit (Law Society, 2021, £60) by Alison Matthews.
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Book review—Solicitors and the Accounts Rules (4th)
Sarah Charlton reviews the latest edition of Solicitors and the Accounts Rules: A Compliance Manual (Law Society, 2021, £75) by Andrew Allen and Janet Taylor.
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Complaints handling – 5 top tips
Anjali Mouelhi, regulatory policy adviser, provides some top tips on how good practice can prevent complaints from happening in the first place and from escalating and when they do.
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PII renewal – getting the best deal
Piers Winton considers the current landscape for PII renewal and gives some tips on getting the best deal for your firm.