Comment
A weather eye
Ann Harrison took over as chair of the Law Management Section in February 2018. Snowed in by the Beast from the East, she reflects on the benefits of good management principles, and how the sector is changing
Features
The bearer of good news
This year, for the first time, the Law Management Section’s Financial Benchmarking Survey report is free for all practices. And the results show continued improvements across the market. Andy Harris explains
The pursuit of happiness
Would you consider your firm a happy place to work? Do you think your people feel the same way? It’s too easy to focus on success, to the exclusion of happiness, says Nick Jarrett-Kerr. So how can you make your firm a great place to work?
Open market
Law firms have less than six weeks to ensure they comply with the General Data Protection Regulation. As part of our series of articles, Leanne Yendell explains the changes her firm has made to ensure its marketing communications comply
Tangled web
Neil Ford discusses how cybersecurity trends seen in 2017 are likely to develop in 2018, and outlines how you can affordably mitigate the threats your firm faces, while meeting increasingly complex compliance obligations
Young at heart
Nurturing and developing new talent isn’t just altruistic: it can bring real benefits to your business and help set both you and them up for future success. Nicola Jones explains
Choice morsels
Barry Wilkinson reviews a recent book on how to become the firm of choice, which takes the innovative approach of presenting its lessons through a case study of a firm wanting to make radical change
Moore is more
Diana Bentley talks to Moore Blatch managing partner Ed Whittington about the firm’s strategy for growth
A picture of health
Financial stability is making headlines: a string of big names have declared insolvency in recent months, many after issuing profit warnings. Andrew Otterburn provides a simple guide to measuring and monitoring your firm’s financial health
Plan ahead
The subject of succession planning is one that law firms are spending a lot of time considering, so just be aware of the implications on your PII cover, writes Jake Fox
Future shock?
The legal press is full of stories about emerging technology, but is it really beneficial – and viable – for small to medium-sized firms? Dan Taylor believes it is, and that firms which don’t innovate now risk getting left behind
On the map
A third of firms say improving client experience is their top strategic priority. Client journey mapping provides a simple, structured process for delivering more consistent client service and enhancing profitability, argue Alastair Beddow and Ben Kent