On the map
A third of firms say improving client experience is their top strategic priority. Client journey mapping provides a simple, structured process for delivering more consistent client service and enhancing profitability, argue Alastair Beddow and Ben Kent
This is premium content
In order to access this content you must be a member of the Law Management Section and logged in.
If you have not registered before, register now to gain access to this content. You must use the email associated with your section membership.
Log inNot a Law Management Section Member?
Join nowif you require assistance with joining this section, please email us at msadmin@lawsociety.org.uk or call us on 020 733 804