Ben Kent

Ben Kent

Ben Kent is the founder of Meridian West, which specialises in research for professional firms

  • Headshot of Ben Kent
    Feature

    Mind the gap

    2026-04-30T00:00:00

    Meridian West recently published research on what role junior lawyers have to play in law firms’ service delivery. Ben Kent explores the findings

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    Feature

    Bright ideas

    2018-07-03T00:00:00

    Clients are demanding innovation from their legal advisers, and not only in relation to technology. So how can law firms develop a culture and process which fosters innovation in an effective way? Alastair Beddow and Ben Kent explain

  • Alastair Beddow
    Feature

    On the map

    2018-04-17T00:00:00

    A third of firms say improving client experience is their top strategic priority. Client journey mapping provides a simple, structured process for delivering more consistent client service and enhancing profitability, argue Alastair Beddow and Ben Kent