Recent Clients – Page 2

  • compass
    Feature

    Client reviews: 5 benefits of using an independent consultant

    2016-08-26T11:07:00Z

    Do you fully understand your clients’ needs?  Are they really satisfied with your service? Daphne Thissen explains the benefits of using a consultant for client reviews

  • Barry Wilkinson
    Feature

    Hero of our time

    2016-08-02T00:00:00Z

    In an increasingly competitive market, legal businesses need to find a way to stand out from the crowd. One option, especially for high street and full-service firms, is to aim to become a ‘local hero’ business. Barry Wilkinson explains

  • mindfulness graphic 1000x1000
    Feature

    Piece of mind

    2016-05-06T11:26:00Z

    One simple technique can help lawyers with everything from stress to client care, time management to leadership: mindfulness. Martin Stepek , in conversation with Peter Nicholson , explains how it works, and how he has implemented it in his firm.

  • kerry underwood 140x96
    Feature

    Silver service

    2016-05-06T11:22:00Z

    Clients are rarely able to judge you on how well you know the law, but they can judge you on how well you look after them: your opening hours, how your reception looks, the clarity of your communications. Kerry Underwood offers his tips for top-quality client service

  • 14845 linkedin social media icon
    Feature

    Growing your bottom line in 2016: Is LinkedIn worth YOUR time? Part 2

    2016-02-18T14:40:00Z

    In part 2 of their guide to using LinkedIn as a business tool, Emily Miller and Susan Kench explain how to build and engage with your network 

  • future of legal services logo
    Feature

    Full steam ahead

    2016-02-10T10:36:00Z

    A new Law Society report predicts what the future might look like for the legal sector. Three members of the Law Management Section committee outline their own approaches to future-proofing your firm in an uncertain market

  • Sue Bramall
    Feature

    Conversion rate

    2016-02-10T10:28:00Z

    Do you know which of your firm’s business development activities translate into the most high quality enquiries? How well do you convert those enquiries into instructions? Sue Bramall provides a beginner’s guide to maximising conversion

  • 14845 linkedin social media icon
    Feature

    Growing your bottom line in 2016: Is LinkedIn worth YOUR time? Part 1

    2015-12-07T14:20:00Z

    Emily Miller and Susan Kench explain how LinkedIn can help smaller law firms to generate and support the relationships that grow their client base

  • Dan Lancaster
    Feature

    Keep in touch

    2015-11-03T00:00:00Z

    Dan Lancaster explains why switching away from traditional communication systems is key to becoming more competitive, and how you can do it successfully.

  • files
    Feature

    Tips for effective file management and minimising risk exposure

    2015-10-27T11:45:00Z

    Mark Carver provides his top tips for managing client files and minimising risk exposure

  • David Gilroy
    Feature

    Who do you know?

    2015-05-14T15:56:00Z

    David Gilroy explains how effective client relationship management can help you keep and win clients, and how to get it right in practice

  • Rocky road
    Feature

    Rocky road

    2015-05-14T15:44:00Z

    In a volatile market, the expectations placed on solicitors can put a real strain on their practice. Paul Coombes explains how you can manage expectations and stay ahead in one of the most changeable areas of practice: residential conveyancing

  • Costs
    Feature

    Paying the price

    2015-05-14T15:41:00Z

    Clients are more demanding on fees than ever before, and that pressure shows no signs of waning. But how can you set pricing so it’s both acceptable to the client, and sufficiently profitable for the firm? Robert Mowbray outlines a three-step approach

  • change management
    Event

    Make it happen: how successful law firms deliver excellence in law practice management and client care, Manchester (30 April 2015)

    2015-03-19T16:26:00Z

    This free event will showcase how successful firms deliver and enable to business changes that bring results

  • Tracey Calvert
    Feature

    Listen up

    2015-02-15T20:31:00Z

    In the second of an occasional series on the business benefits of effective compliance, Tracey Calvert looks at how good complaints-handling can help you make continuous improvements to your business, and how you can achieve this in practice

  • Gary Richards
    Feature

    Standing strong

    2014-05-07T00:00:00Z

    When you’re faced with a particularly challenging client, it can be daunting to think about either asking them to change their behaviour, or ceasing to act for them. But, says Gary Richards , sometimes this is exactly what you need to do

  • Sue Bramall
    Feature

    Who you know

    2013-11-12T00:00:00Z

    Your client information is key to generating new business, but too few law firms harness this information effectively. Sue Bramall explains how to use client relationship management tools – from basic spreadsheets to bespoke solutions – to build your business

  • Andrew Kwan
    Feature

    Give it to me straight

    2013-11-12T00:00:00Z

    Andrew Kwan explains how and why his law firm, Manchester-based Clear Law Solicitors, reworded its documents in plain English, and the benefits it has brought the firm and its clients

  • Made for each other
    Feature

    Made for each other?

    2013-11-12T00:00:00Z

    Getting and keeping a corporate client is a lot like the dating game – you have to make your choice, get picked, and keep communicating and giving to keep the relationship going. Diana Bentley offers some tips for finding – and keeping – your perfect partner

  • Ian Muirhead
    Feature

    War of independence

    2013-08-13T00:00:00Z

    Ian Muirhead provides a personal perspective on the Solicitors Regulation Authority decision to allow referrals from non-independent financial advisers, and looks at how law firms can select advisers they can trust with their referred clients