Recent Risk and Complaints Management – Page 3

  • allnutt hans 140x96
    Feature

    Cover me

    2016-08-02T00:00:00Z

    Hans Allnutt and Helen Nuttall explore the risks faced by legal professionals in the ‘cyber age’, and look at the available indemnities under traditional professional indemnity insurance policies and specialist cyber-policies

  • stuart poole robb
    Feature

    Faking it

    2016-05-06T11:28:00Z

    ‘Fakery’, a form of cyber-fraud based on social engineering, is on the rise, but isn’t covered by cyber-insurance. Stuart Poole-Robb explains why law firms need to have a conversation now with their insurer to mitigate the risks if they fall victim.

  • cyber security
    Feature

    The 007 approach to cyber-attack

    2016-02-26T10:29:00Z

    Law firms have now largely woken up to the dangers of cybercrime, but even firms that have done their utmost to secure their IT systems are vulnerable to a new threat, explains Stuart Poole-Robb

  • cyber security
    Event

    Cyber security - how does the successful law firm defend its business? (Cardiff, 22 March 2016)

    2016-02-19T14:00:00Z

    This event will discuss the measures successful firms take to protect themselves and their clients.

  • man holding clock graphic 1000x1000
    Feature

    Much obliged

    2016-02-10T10:33:00Z

    Outcomes-focused regulation was intended to offer firms greater flexibility, but many now cite compliance obligations as a significant burden. Leading commentators and practitioners talk to Lucy Trevelyan about trends in regulation, and offer their top tips for effective compliance.

  • cyber security 200x133
    Feature

    Why 2015 was the tipping point for cybersecurity

    2015-12-08T15:51:00Z

    Paul Gribbon explains why 2015 was a watershed year for cybersecurity 

  • Takingnames
    Feature

    Taking names

    2015-11-03T00:00:00Z

    Identity theft – especially the creation by cybercriminals of bogus firms – is one the biggest risks facing law firms today. But there are some simple steps you can take to mitigate the risk. Rhonda Treacy-Hales explains

  • files
    Feature

    Tips for effective file management and minimising risk exposure

    2015-10-27T11:45:00Z

    Mark Carver provides his top tips for managing client files and minimising risk exposure

  • Francis dingwall
    Feature

    A tangled web

    2015-05-14T15:38:00Z

    It has been said that there are two types of firms: those that know they have been attacked by cybercriminals, and those that don’t yet know. Francis Dingwall looks at how to prevent attacks, and how to mitigate them when they do happen

  • Tracey Calvert
    Feature

    Listen up

    2015-02-15T20:31:00Z

    In the second of an occasional series on the business benefits of effective compliance, Tracey Calvert looks at how good complaints-handling can help you make continuous improvements to your business, and how you can achieve this in practice

  • Under cover
    Feature

    Under cover

    2015-02-15T19:29:00Z

    After a year when much-heralded proposals to reform the professional indemnity insurance market flared briefly before being snuffed out, will 2015 see any significant changes in the renewal process? Grania Langdon-Down reports

  • Insure enough
    Feature

    Insure enough

    2014-08-12T00:00:00Z

    The decision by the Solicitors Regulation Authority to reduce the minimum compulsory cover for professional indemnity insurance has sent shockwaves through the profession. Frank Maher explains the change and what firms need to do

  • Ray O'Connor
    Feature

    Talking points

    2014-08-12T00:00:00Z

    In the second of a series on the risks of using social media in law firms, Ray O’Connor looks at how to mitigate risk in order to reap the benefits of social media for your firm, your people and your clients

  • Patricia Wheatley Burt
    Feature

    Back to Basics: Exit strategies

    2014-02-12T00:00:00Z

    Mergers, acquisitions and law firm closures are at unprecedented levels, given the strategic changes that have taken and continue to take place in the legal industry. So, what steps should you take if you’re considering winding up your law firm?

  • Careless Talk image
    Feature

    Careless talk

    2014-02-12T00:00:00Z

    Social media is now a key communications and marketing channel for most law 
firms, but not all of them anticipate or seek to mitigate the major risks it could pose to their business. Ray O’Connor explains

  • Richard Lane
    Feature

    Under the microscope

    2013-11-12T00:00:00Z

    For the busy manager of a law firm, few things cause more upset than the unwelcome news that the Forensic Investigation Unit is planning to visit. So what should you expect if it happens to you? Richard Lane explains

  • Matt Rhodes
    Feature

    When disaster strikes

    2013-11-12T00:00:00Z

    The threats from natural or man-made disasters and cyber-hacking make IT disaster recovery planning a critical subject for modern law firms. Matt Rhodes looks at some options for protecting your systems and data

  • Steve Ray
    Feature

    The best policy

    2013-08-13T00:00:00Z

    Steve Ray looks at how to secure the best terms at the 2013 professional indemnity insurance renewal, and outlines the changes ahead, including the introduction of staggered renewal dates and the end of the assigned risks pool

  • Managing for Success February 2013 cover image
    Feature

    Managing for Success February 2013

    2013-02-08T19:07:00Z

    This edition features the Financial Benchmarking Survey, ABSs, retirement planning, regulatory change, a business health check, data protection, client care letters, PR, change management, risk management, fees for PI work, and pensions auto-enrolment  

  • Managing for Success November 2012 cover image
    Feature

    Managing for Success November 2012

    2012-11-12T19:15:00Z

    This edition features mergers, inclusive working culture, cross-selling, thought leadership, employing a business development manager, LLP conversion, outsourcing, an employment law update, and social media