Recent Risk and Complaints Management – Page 2
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FeatureRenewing your firm’s insurance – tips from a market broker
Martin MacHale explains the process of renewing your firm’s professional indemnity insurance – from the perspective of an underwriter.
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NewsSDT announces planned change to standard of proof
The Solicitors Disciplinary Tribunal (SDT) has announced that it will apply to adopt the civil standard of proof when it hears cases brought by the regulator
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FeatureOne year on
It’s been nearly a year since the General Data Protection Regulation came into force. Frank Maher discusses the lessons he has learned since then advising law firms on the legislation
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Inside job
We all trust our partners, colleagues, employees and advisers. But law firms are often hierarchical, so we can become too reliant on certain individuals. How can we avoid ‘key person risk’? Paul Bennett considers
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FeatureShifting sands
PII is in flux. The market is hardening, free post-run-off cover is ceasing, regulatory changes will introduce classes of solicitor with less or no cover, and proposed changes could reduce minimum cover. Steve Ray and Jenny Screech round up the changes, and the likely effects
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FeatureHeld to account
Amy Bell offers her top five tips for accounts staff to help in the fight against money laundering through client accounts
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FeatureRaised voices
Communication is a critical factor in many complaints relating to legal services, according to a recent report by the Solicitors Regulation Authority. Fiona du Feu examines 10 common communication areas that can make a difference
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FeatureExit polls
With odds shortening for a ‘fudged’ or no-deal Brexit, law firms are being advised to hope for the best but prepare for the worst, as the clock ticks down to March 2019. Grania Langdon-Down investigates
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FeatureA smaller piece of PII
Lucy Trevelyan looks at the professional indemnity insurance landscape for the years ahead. How can firms take advantage of a soft market and prepare for it hardening? What might proposed changes to minimum cover mean for the profession and clients?
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FeatureThe proposed PII reforms – who benefits?
The Solicitors Regulation Authority (SRA) wants to reduce the minimum levels of insurance cover that regulated firms must hold. The Law Society will be submitting our analysis of the proposals. But one of the questions we are left with is: who will benefit from these reforms?
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FeatureOpen market
Law firms have less than six weeks to ensure they comply with the General Data Protection Regulation. As part of our series of articles, Leanne Yendell explains the changes her firm has made to ensure its marketing communications comply
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FeatureTangled web
Neil Ford discusses how cybersecurity trends seen in 2017 are likely to develop in 2018, and outlines how you can affordably mitigate the threats your firm faces, while meeting increasingly complex compliance obligations
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FeaturePlan ahead
The subject of succession planning is one that law firms are spending a lot of time considering, so just be aware of the implications on your PII cover, writes Jake Fox
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FeatureGift register
A risk register may seem like just another regulatory requirement, but an effective one can help you not only identify and mitigate risks, but also reduce your insurance premiums, build client loyalty, and reduce complaints. Pearl Moses explains.
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FeaturePlaying catch up
The new money laundering regulations have been in force for over three months, but is your firm compliant? Alison Matthews provides an overview of the requirements for law firms.
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FeatureIn the balance
The legal press is full of stories about the risks of the new General Data Protection Regulation, but might there be an upside to compliance? Ann Harrison looks at the potential benefits – as well as the burdens and risks.
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FeatureUnder control?
Do you know that your law firm is a data controller under the new General Data Protection Regulation, and you must comply with them, or face fines of up to €20m or four per cent of your annual global turnover? Owen O’Rorke provides a beginner’s guide to compliance
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Feature
Order order
Having the SRA arriving at your firm with a production order requiring you and your firm to deliver documents to it is a daunting experience. Paul Bennett outlines how to get your firm ready for investigation in case it should happen
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A tall order
Being served with a production order under the Proceeds of Crime Act 2002 can be a frightening experience. Paul Bennett explains how your firm can get prepared, and respond effectively and lawfully if you’re served
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FeatureBe prepared
Many law firms do not have an effective business continuity plan in place, imagining that insurance will cover them, or even that a real catastrophe could never happen to them. Lisa Hesketh explains why a plan is vital for every firm
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