Recent Risk and Complaints Management – Page 2

  • Frank Maher
    Feature

    One year on

    2019-04-09T00:00:00Z

    It’s been nearly a year since the General Data Protection Regulation came into force. Frank Maher discusses the lessons he has learned since then advising law firms on the legislation

  • Paul Bennett
    Feature

    Inside job

    2019-04-09T00:00:00Z

    We all trust our partners, colleagues, employees and advisers. But law firms are often hierarchical, so we can become too reliant on certain individuals. How can we avoid ‘key person risk’? Paul Bennett considers

  • steve-ray-380x254
    Feature

    Shifting sands

    2019-01-15T00:12:00Z

    PII is in flux. The market is hardening, free post-run-off cover is ceasing, regulatory changes will introduce classes of solicitor with less or no cover, and proposed changes could reduce minimum cover. Steve Ray  and Jenny Screech round up the changes, and the likely effects

  • Amy Bell
    Feature

    Held to account

    2018-10-02T00:00:00Z

    Amy Bell offers her top five tips for accounts staff to help in the fight against money laundering through client accounts

  • Raised voices speech bubble thumbs up
    Feature

    Raised voices

    2018-10-02T00:00:00Z

    Communication is a critical factor in many complaints relating to legal services, according to a recent report by the Solicitors Regulation Authority. Fiona du Feu examines 10 common communication areas that can make a difference

  • Brexit - person in Union Jack jacket holding compass
    Feature

    Exit polls

    2018-10-02T00:00:00Z

    With odds shortening for a ‘fudged’ or no-deal Brexit, law firms are being advised to hope for the best but prepare for the worst, as the clock ticks down to March 2019. Grania Langdon-Down investigates

  • Lucy Trevelyan
    Feature

    A smaller piece of PII

    2018-07-03T01:00:00Z

    Lucy Trevelyan looks at the professional indemnity insurance landscape for the years ahead. How can firms take advantage of a soft market and prepare for it hardening? What might proposed changes to minimum cover mean for the profession and clients?

  • PII image
    Feature

    The proposed PII reforms – who benefits?

    2018-06-04T13:59:00Z

    The Solicitors Regulation Authority (SRA) wants to reduce the minimum levels of insurance cover that regulated firms must hold. The Law Society will be submitting our analysis of the proposals. But one of the questions we are left with is: who will benefit from these reforms?

  • Leanne Yendell
    Feature

    Open market

    2018-04-17T00:00:00Z

    Law firms have less than six weeks to ensure they comply with the General Data Protection Regulation. As part of our series of articles, Leanne Yendell explains the changes her firm has made to ensure its marketing communications comply

  • Neil Ford
    Feature

    Tangled web

    2018-04-17T00:00:00Z

    Neil Ford discusses how cybersecurity trends seen in 2017 are likely to develop in 2018, and outlines how you can affordably mitigate the threats your firm faces, while meeting increasingly complex compliance obligations

  • Jake Fox
    Feature

    Plan ahead

    2018-04-17T00:00:00Z

    The subject of succession planning is one that law firms are spending a lot of time considering, so just be aware of the implications on your PII cover, writes Jake Fox

  • pearl moses390x234
    Feature

    Gift register

    2017-10-10T00:00:00Z

    A risk register may seem like just another regulatory requirement, but an effective one can help you not only identify and mitigate risks, but also reduce your insurance premiums, build client loyalty, and reduce complaints. Pearl Moses explains. 

  • alison matthew 84x84
    Feature

    Playing catch up

    2017-10-10T00:00:00Z

    The new money laundering regulations have been in force for over three months, but is your firm compliant? Alison Matthews provides an overview of the requirements for law firms.

  • ann-harrison2-380x253
    Feature

    In the balance

    2017-10-10T00:00:00Z

    The legal press is full of stories about the risks of the new General Data Protection Regulation, but might there be an upside to compliance? Ann Harrison looks at the potential benefits – as well as the burdens and risks. 

  • person holding floppy disk
    Feature

    Under control?

    2017-07-04T00:00:00Z

    Do you know that your law firm is a data controller under the new General Data Protection Regulation, and you must comply with them, or face fines of up to €20m or four per cent of your annual global turnover? Owen O’Rorke provides a beginner’s guide to compliance

  • Photograph Paul Bennett, Aaron & Partners LLP
    Feature

    Order order

    2017-07-04T00:00:00Z

    Having the SRA arriving at your firm with a production order requiring you and your firm to deliver documents to it is a daunting experience. Paul Bennett outlines how to get your firm ready for investigation in case it should happen

  • Photograph Paul Bennett, Aaron & Partners LLP
    Feature

    A tall order

    2017-04-11T00:00:00Z

    Being served with a production order under the Proceeds of Crime Act 2002 can be a frightening experience. Paul Bennett explains how your firm can get prepared, and respond effectively and lawfully if you’re served 

  • person looking out at the sea from boat
    Feature

    Be prepared

    2017-04-11T00:00:00Z

    Many law firms do not have an effective business continuity plan in place, imagining that insurance will cover them, or even that a real catastrophe could never happen to them. Lisa Hesketh explains why a plan is vital for every firm

  • robert rutherford 140x96
    Feature

    Line of defence

    2017-01-31T00:00:00Z

    Cybercriminals often target what they see as the weakest point in a law firm’s security: its people. But, argues Robert Rutherford , your people can be your greatest strength if they are trained to recognise, block and report suspicious activity

  • path with cpd sign 1000x1000
    Feature

    Live and learn

    2017-01-31T00:00:00Z

    The continuing competence regime has now been compulsory for just over two months. Diana Bentley talks to the regulator, firms and industry experts about how the change is being implemented in practice