Recent Clients – Page 3

Event

Make it happen: how successful law firms deliver excellence in law practice management and client care, Manchester (30 April 2015)

2015-03-19T16:26:00Z

This free event will showcase how successful firms deliver and enable to business changes that bring results

Feature

Listen up

2015-02-15T20:31:00Z

In the second of an occasional series on the business benefits of effective compliance, Tracey Calvert looks at how good complaints-handling can help you make continuous improvements to your business, and how you can achieve this in practice

Feature

Standing strong

2014-05-07T00:00:00Z

When you’re faced with a particularly challenging client, it can be daunting to think about either asking them to change their behaviour, or ceasing to act for them. But, says Gary Richards, sometimes this is exactly what you need to do

Feature

Made for each other?

2013-11-12T00:00:00Z

Getting and keeping a corporate client is a lot like the dating game – you have to make your choice, get picked, and keep communicating and giving to keep the relationship going. Diana Bentley offers some tips for finding – and keeping – your perfect partner

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Who you know

2013-11-12T00:00:00Z

Your client information is key to generating new business, but too few law firms harness this information effectively. Sue Bramall explains how to use client relationship management tools – from basic spreadsheets to bespoke solutions – to build your business

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Give it to me straight

2013-11-12T00:00:00Z

Andrew Kwan explains how and why his law firm, Manchester-based Clear Law Solicitors, reworded its documents in plain English, and the benefits it has brought the firm and its clients

Feature

War of independence

2013-08-13T00:00:00Z

Ian Muirhead provides a personal perspective on the Solicitors Regulation Authority decision to allow referrals from non-independent financial advisers, and looks at how law firms can select advisers they can trust with their referred clients

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Standing out

2013-05-14T00:00:00Z

Excellence in client service is a vital tool in the battle for business against new entrants to the legal profession with big marketing budgets. However, it can only be achieved with strong leadership and participation at every stage of the client experience, says Sue Bramall

Feature

Managing for Success February 2013

2013-02-08T19:07:00Z

This edition features the Financial Benchmarking Survey, ABSs, retirement planning, regulatory change, a business health check, data protection, client care letters, PR, change management, risk management, fees for PI work, and pensions auto-enrolment