How to challenge behaviour
Authors of the recently updated Risk and Compliance Questions and Answers, Rebecca Atkinson and Tracey Calvert, answer a common question relating to challenging behaviour
10 steps for managing client expectations
Parvien Akhtar shares her simple checklist for managing client expectations
Dealing with third-party delays
The Legal Ombudsman outlines its approach to third-party delays
Preserving law firm cultures in the age of hybrid working
The past few years have ushered in sweeping changes to the way we work – and with it, the way we approach law firm culture
Financial Benchmarking Survey 2025
The legal sector remains healthy, but law firms must guard against complacency by focusing on improving productivity and profitability. Explore the findings of the Financial Benchmarking Survey 2025, a leading annual health check report for smaller and mid-sized practices.
The results are in: Financial Benchmarking Survey 2024
Law firms are weathering an adverse financial environment, reporting a growth in fee income despite falling chargeable hours, according to our Leadership and Management Section Financial Benchmarking Survey 2024.
