Member talk: effective client management
During this 30 minute audio-only member talk, speakers discuss their take on effective client management and explore areas such as:
- managing client expectations
- looking at how a potential complaint can be stopped from escalating
- how to have those difficult financial discussions with clients
- clients’ expectations around the use of artificial intelligence (AI)
Speakers and chair for this talk include:
- Nicky Lloyd, chief operating officer at Streathers Solicitors LLP (chair)
- Sharon Jenkins, head of legal innovation at CMS
- James Brown, managing partner and co-founder of Hall Brown Family Law
This session was recorded on Thursday 14 November 2024.
To view the full recording, log in or become a Section member.
This is premium content
In order to access this content you must be a member of the Leadership and Management Section and logged in.
If you have not registered before, register now to gain access to this content. You must use the email associated with your section membership.
Log inNot a Leadership and Management Section Member?
Join nowif you require assistance with joining this section, please email us at msadmin@lawsociety.org.uk or call us on 0207 320 5804