Events

Member Talk: Effective Client Management (On demand - audio only)

2024-11-21T12:17:00

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During this 30 minute audio-only Member Talk, speakers will discuss their take on effective client management and explore areas such as managing client expectations, looking at how a potential complaint can be stopped from escalating, and how to have those difficult financial discussions with clients. This session also looks at clients expectations around the use of AI.

Speakers and chair for this talk include:

  • Chair: Nicky Lloyd - COO at Streathers Solicitors LLP
  • Sharon Jenkins - Head of Legal Innovation at CMS
  • James Brown - Managing Partner and co-founder of Hall Brown Family Law

This session was recorded on Thursday 14 November.

To view the full recording please Log in  or become a Section member

 

 

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