All Leadership and Management articles
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FeatureChanges to compliance officer roles postponed: managing the risk now
With the SRA pausing planned changes to compliance officer roles, Kate Burt considers the impact on COLP and COFA arrangements and how firms can use the breathing space to strengthen internal governance arrangements to mitigate risk
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FeatureMerger in the first: due diligence considerations in mergers and acquisitions
Kate Arnott assesses the process of merging with or acquiring a firm, and highlights the key issues to consider
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FeatureBalancing act: can law firms make people and legal technology work in tandem?
Emma Egerton-Jones and Harry Clark discuss how law firms can find the right balance between people and technology
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FeatureA reasonable adjustment? How law firms can manage disability in the workplace
Karen Jackson outlines best practice for managing employees with disabilities
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OpinionGreat AI expectations
Abby Winkworth considers the ways in which the legal landscape is evolving, and reflects on the practical insights included in this edition of the magazine
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FeatureSeparation anxiety: breaking down the SRA proposal to separate compliance roles
Jenny Bendrey examines the Solicitors Regulation Authority proposals to separate compliance and management roles in law firms
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FeaturePressure shift: how artificial intelligence is changing client expectations of legal services
Bob Spence discusses why legal expertise is now being questioned before clients have even met with a lawyer
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FeatureBack to the future: new SRA requirements for firms holding client money
Susanna Heley outlines the latest requirements for submitting accountants’ reports for firms holding client money
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FeatureCompetence checks: proposed changes to the SRA's continuing competence requirements
Melissa Hardee provides an update on the SRA’s continuing competence requirements
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FeatureDriving satisfaction: how law firms are measuring client satisfaction
How can firms measure client satisfaction effectively? Diana Bentley investigates
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FeatureCulture shock: the role of workplace culture in managing regulatory risk
A firm can have immaculate policies, mandatory training and carefully drafted values and still have a serious culture problem. Charlotte Yallop shares her insights as an employment lawyer
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FeatureLess is more: knowing when to turn down work as a small firm
Sarah Dwight explains why saying no to more work can sometimes be a business-savvy move for smaller firms
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FeatureIntelligence operation: top tips for effective exit interviews
Kellie Barton-White explains how law firms can get the most out of exit interviews
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FeatureShow what you know: how law firms can use LinkedIn to market their services
How active are your lawyers on LinkedIn? Helen Burness explains why your best people shouldn’t be on mute
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FeatureSix changes law firms can make to tackle burnout
Burnout is a frequent occurrence in the legal profession – but this doesn’t mean it’s inevitable. Law firms must look beyond individual resilience if they want to get to the heart of the issue, argues Andrew Holgate
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Videos**Coming Soon** Member Talk: From Trusted Adviser to Business Developer: Growing Relationships
Coming Soon Discover practical ways to build relationships, identify opportunities and develop business without compromising your role as a trusted adviser.
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FeatureFirst-tier complaints: key changes and tips for managing them
With complaints on the rise and the SRA proposing changes, Baljeet Harley offers some top tips for firms to manage complaints
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FeaturePII: what the current market means for law firms
Piers Winton examines the state of the professional indemnity insurance market ahead of the October renewal season
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NewsTake part in the Financial Benchmarking Survey 2027
Complete the Financial Benchmarking Survey to receive a personalised benchmarking report showing how your firm’s profitability, employment costs and financial performance compare with similar firms.