How do I access the premium web content associated with my Section membership?
If you are an existing Section member, you must ensure that, when you register on this site, you use the email address associated with your current membership, so your registration will be automatically joined to your account. If you were registered on one of our old Sections sites, you will still need to re-register with this site, to comply by the new, more secure registration process the site uses.
I’ve forgotten my password, how do I reset it?
Please click on the ‘Forgotten password’ link on the sign in page. If you do not receive an email within five minutes, you may not be registered on the website. If that is the case, please complete the registration page. If you are still having problems please contact the Membership Services team on 020 7320 5804.
How do I access the webinars that are included in my membership?
You can find out more about the webinars included in your Section membership, and those discounted to you as a member, on the Events page of your Section website. Our webinars are delivered through a separate website: the CPD Centre. You need to register separately to use the CPD Centre. To get free access to your inclusive webinars, ensure you mark which community you belong to when prompted on the registration form.
How can I book Section events?
You can find out more about Section conferences and seminars, and other Law Society events discounted to you as a member, on the Events page of your Section website. Our events are listed on a separate Events and Training website. You need to register separately to use the Events and Training site. To access your membership discount or get free access to events included in your membership, select the Section membership price option on the online booking form when prompted.
I wish to cancel a membership, will I be entitled to a refund?
If you believe you have purchased or renewed a membership in error, please email us or call us on 020 7320 5804. A full refund will be issued via bank transfer if we are informed within 14 days of the commencement of the membership term. We may require you to provide your bank details on a sample of company letterhead before we can make payment.
How do I make a complaint?
If at any time you have cause for complaint, the first step is to contact the Law Society either in writing or by telephone (details below). We will acknowledge your complaint within 5 working days of receipt and will provide a detailed response within 20 working days of the acknowledgement. Some complaints may take longer to process, but we will keep you informed of this, reasons for the delay and revised timescales.
We will aim to resolve your complaint at this stage, and we hope that you will not then need to progress beyond this first step. However, if you remain unhappy, we want you to let us know so that your complaint can proceed quickly to the next stage.
If you remain unhappy with the response provided, you can ask for your complaint to be reviewed by the Product Manager. They will look at any additional concerns you have and a response will be provided using the same timescales as above. We treat complaints seriously, and we expect that this final stage will bring the matter to a satisfactory conclusion.
We appreciate feedback and are committed to resolving all complaints quickly and fairly. If you do need to contact us, call on 020 7424 1222 or you can write to:
The Support Centre
113 Chancery Lane
Question not answered above?
Please contact our helpline on 020 7242 1222 or email our Support Centre.