Recent Risk and Complaints Management

  • pearl-moses-600x400
    Feature

    The right blend

    2021-07-06T00:00:00Z

    Pearl Moses examines how to update your policies to fit flexible and hybrid working, as staff return to the office post-pandemic

  • jenny-screech-600x400
    Feature

    Hard times

    2021-07-06T00:00:00Z

    Jenny Screech offers some practical tips to help ensure your PII renewal process is as smooth as possible this year

  • umbrella-rain-pii-insurance-600x400
    Feature

    Start preparing for your PII renewal now

    2021-06-23T12:52:00Z

    Michael Munns, vice president at Paragon International Insurance Brokers, offers his tips on how to successfully plan ahead for your professional indemnity insurance renewal

  • Insurance
    Feature

    Post-renewal analysis: April 2021

    2021-04-13T14:52:00Z

    Ryan Senior, senior vice president at Paragon International Insurance Brokers, offers his analysis of the professional indemnity insurance (PII) market, and gives his top tips for your firm.

  • checklist
    Feature

    Questions of risk: professional indemnity insurance

    2021-01-29T17:28:00Z

    Martin MacHale explains the benefits of taking the time to complete a risk management questionnaire (RMQ) for your firm, before renewing your professional indemnity insurance (PII).

  • Washing mashing with "out of service" sign
    News

    Updated anti-money laundering guidance from Legal Sector Affinity Group

    2021-01-22T09:12:00Z

    The Legal Sector Affinity Group (LSAG) has updated its anti-money laundering (AML) guidance for the legal sector.

  • umbrella-rain-street-pii-600x400
    Feature

    Premium matters – managing your renewal in a tough market

    2020-09-08T09:20:00Z

    With the October deadline drawing near, Martin MacHale offers tips for those completing last-minute professional indemnity insurance (PII) renewals in a challenging year.

  • Martin MacHale
    Feature

    Hard facts

    2020-07-07T00:00:00Z

    Martin MacHale explains how you should present your firm in a hardening professional indemnity insurance market, and the potential impact of lockdown and remote working

  • Calendar
    Feature

    Professional indemnity insurance renewal – the top four questions answered

    2020-04-08T09:58:00Z

    Martin MacHale answers four of law firms’ most commonly-asked questions about their professional indemnity insurance renewal

  • rebecca-atkinson-600x400
    Feature

    Moving on

    2020-04-07T01:00:00Z

    In the second of a two-part series on complaints, Rebecca Atkinson looks at what steps you should be taking when a complaint has been received, and how best to resolve complaints to avoid them reaching the Legal Ombudsman

  • money laundering
    News

    What you need to know about AMLD5

    2020-01-15T11:44:00Z

    The EU’s 5th Money Laundering Directive (AMLD5) came into force on 10 January 2020. The Legal Sector Affinity Group (LSAG), which includes the Law Society and all the legal sector supervisors named in the anti-money laundering regulations, has published a summary of changes brought in by AMLD5

  • rebecca-atkinson-600x400
    Feature

    On the same side

    2020-01-14T00:00:00Z

    In the first of a two-part series on complaints, Rebecca Atkinson looks at some of the reasons why clients complain, and how to avoid complaints by focusing on providing ‘good’ service in key areas

  • buy-cash-coins-9660
    News

    Updated anti-money laundering regulations from January 2020

    2020-01-13T10:51:00Z

    The EU’s 5th Money Laundering Directive came into force on 10 January 2020.

  • Insurance
    News

    SRA drops plans to lower PII

    2019-12-23T10:17:00Z

    News that the Solicitors Regulation Authority (SRA) is to drop proposals to lower the levels of professional indemnity insurance (PII) has been welcomed by the Law Society.

  • arrows
    Feature

    At a premium: insurance renewal trends for 2019 to 2020

    2019-11-27T09:17:00Z

    The professional indemnity insurance market is changing. Martin MacHale summarises what law firms can expect in the year ahead, including a new focus on cybersecurity measures.

  • John Clarke
    Feature

    The big three

    2019-10-01T00:00:00Z

    What lessons can law firms learn from three of 2019’s top cybersecurity attacks? John Clarke  considers

  • Smart shoes standing in autumm leaves
    Feature

    How to approach insurance renewal – a guide for practice managers

    2019-08-30T08:54:00Z

    As the October deadline for professional indemnity insurance renewal approaches, Martin MacHale offers a guide on how to make sure your firm is properly supported in case of potential claims – and why you should not leave renewal to the last minute.

  • rachel brushfield
    Feature

    Retaining young talent in law firms – part one

    2019-07-31T13:42:00Z

    Attracting and retaining the right talent is one of the most business-critical issues affecting law firms. In the first of a two-part series, Rachel Brushfield looks at how firms need to rethink their practices in order to successfully attract and retain young talent in fast-changing times.

  • Calendar
    Feature

    Renewing your firm’s insurance – tips from a market broker

    2019-06-11T10:50:00Z

    Martin MacHale explains the process of renewing your firm’s professional indemnity insurance – from the perspective of an underwriter.

  • Scales of Justice
    News

    SDT announces planned change to standard of proof

    2019-04-09T09:43:00Z

    The Solicitors Disciplinary Tribunal (SDT) has announced that it will apply to adopt the civil standard of proof when it hears cases brought by the regulator