Fiona du Feu
Fiona du Feu spent over 20 years in private practice. She now runs her own risk and compliance consultancy for lawyers, with clients from sole practitioners to large multi-site firms. She is a trainer, author and Lexcel assessor and consultant
FeatureGet the message
In the second of a two-part article on effective client communication, Fiona du Feu looks at the different – and not always obvious – ways in which clients may be vulnerable, and how your firm can best support them
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Easy to understand
We all know it’s highly likely that when client communication goes wrong, complaints can follow. But even if you think you’re communicating well, are you really being understood, especially by vulnerable clients? Fiona du Feu explains
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Raised voices
Communication is a critical factor in many complaints relating to legal services, according to a recent report by the Solicitors Regulation Authority. Fiona du Feu examines 10 common communication areas that can make a difference
- Feature
Raised voices
Communication is a critical factor in many complaints relating to legal services, according to a recent report by the Solicitors Regulation Authority. Fiona du Feu examines 10 common communication areas that can make a difference
