Fiona du Feu
Fiona du Feu has been a solicitor for over 20 years and now runs her own risk and compliance consultancy for lawyers.
FeatureInstruction manual
Fiona du Feu looks at how to make sure you get the most out of client instructions
FeatureIs client care now critical?
When client communication goes wrong, complaints will follow. Given that connection, what has been the effect on client communication (and therefore on complaints) of the pandemic and the cost of living crisis? Fiona du Feu reflects
FeatureCalling the shots
Fiona du Feu and Kate Maybury, both keen shots and gun licence-holders, discuss practical issues relating to shotgun ownership when taking instructions for wills and dealing with executors
FeatureRules of engagement
Fiona du Feu talks to practitioners Clare King of Clarion Solicitors and Rachel Roche of Roche Legal about how they have managed the ethical challenges around client care during the pandemic
FeatureKeeping close
How can you ensure that your trainees learn relevant skills, now that working from home has largely replaced previously office-based activities? Fiona du Feu explains how you can overcome the practical difficulties as much as you can
FeatureArrested development
Fiona du Feu and Andy Donovan look at the new obligation to supervise competency
FeatureKeeping tabs
We are all familiar with the concept of supervision, but with working from home now the norm, how should law firms adapt their procedures to address this? Fiona du Feu provides a checklist of the areas you need to focus on
FeatureGet the message
In the second of a two-part article on effective client communication, Fiona du Feu looks at the different – and not always obvious – ways in which clients may be vulnerable, and how your firm can best support them
FeatureEasy to understand
We all know it’s highly likely that when client communication goes wrong, complaints can follow. But even if you think you’re communicating well, are you really being understood, especially by vulnerable clients? Fiona du Feu explains
FeatureRaised voices
Communication is a critical factor in many complaints relating to legal services, according to a recent report by the Solicitors Regulation Authority. Fiona du Feu examines 10 common communication areas that can make a difference
FeatureRaised voices
Communication is a critical factor in many complaints relating to legal services, according to a recent report by the Solicitors Regulation Authority. Fiona du Feu examines 10 common communication areas that can make a difference