Fiona du Feu

Fiona du Feu spent over 20 years in private practice. She now runs her own risk and compliance consultancy for lawyers, with clients from sole practitioners to large multi-site firms. She is a trainer, author and Lexcel assessor and consultant

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    Easy to understand

    2019-11-12T00:00:00

    We all know it’s highly likely that when client communication goes wrong, complaints can follow. But even if you think you’re communicating well, are you really being understood, especially by vulnerable clients? Fiona du Feu explains

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    Feature

    Raised voices

    2018-10-02T00:00:00

    Communication is a critical factor in many complaints relating to legal services, according to a recent report by the Solicitors Regulation Authority. Fiona du Feu examines 10 common communication areas that can make a difference

  • Raised voices complaints in balloons
    Feature

    Raised voices

    2018-08-07T00:03:00

    Communication is a critical factor in many complaints relating to legal services, according to a recent report by the Solicitors Regulation Authority. Fiona du Feu examines 10 common communication areas that can make a difference