Fiona du Feu
Fiona du Feu has been a solicitor for over 20 years and now runs her own risk and compliance consultancy for lawyers.
FeatureArrested development
Fiona du Feu and Andy Donovan look at the new obligation to supervise competency
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Keeping tabs
We are all familiar with the concept of supervision, but with working from home now the norm, how should law firms adapt their procedures to address this? Fiona du Feu provides a checklist of the areas you need to focus on
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Get the message
In the second of a two-part article on effective client communication, Fiona du Feu looks at the different – and not always obvious – ways in which clients may be vulnerable, and how your firm can best support them
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Easy to understand
We all know it’s highly likely that when client communication goes wrong, complaints can follow. But even if you think you’re communicating well, are you really being understood, especially by vulnerable clients? Fiona du Feu explains
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Raised voices
Communication is a critical factor in many complaints relating to legal services, according to a recent report by the Solicitors Regulation Authority. Fiona du Feu examines 10 common communication areas that can make a difference
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Raised voices
Communication is a critical factor in many complaints relating to legal services, according to a recent report by the Solicitors Regulation Authority. Fiona du Feu examines 10 common communication areas that can make a difference
