![Cerys Jones](https://d17yqm1j5pr274.cloudfront.net/Pictures/80x80/P/Pictures%2Fweb%2Fo%2Fw%2Fm%2FCerys-Jones.jpg)
Cerys Jones
Cerys Jones is an ombudsman at the Office of the Legal Ombudsman
- Feature
Better than cure
Wills and probate is the third most complained-about area of law in England and Wales today. Cerys Jones outlines some quick wins to help you avoid complaints in the three most sensitive areas: costs, delays and instructions