Ben Kent
Ben Kent is the founding director of Meridian West, which specialises in research for professional firms
FeatureRethinking commerciality
The gap between lawyer and client perception of a matter is wider than you think. Ben Kent and Ayush Verma examine how changing your firm’s approach to commerciality can help
FeatureMind the gap
Meridian West recently published research on what role junior lawyers have to play in law firms’ service delivery. Ben Kent explores the findings
FeatureBright ideas
Clients are demanding innovation from their legal advisers, and not only in relation to technology. So how can law firms develop a culture and process which fosters innovation in an effective way? Alastair Beddow and Ben Kent explain
FeatureOn the map
A third of firms say improving client experience is their top strategic priority. Client journey mapping provides a simple, structured process for delivering more consistent client service and enhancing profitability, argue Alastair Beddow and Ben Kent