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Ben Kent

Ben Kent is the director of Meridian West, a consultancy that helps lawyers and law firms to develop and implement client-focused strategies. He is also one of co-authors of Professional Services Leadership Handbook (Kogan Page, 2017). Readers are entitled to 20 per cent off the book, and all Kogan Page publications, using discount code LS20 (

Recent stories

  • Innovate - hand selecting lightbulb ideas

    Bright ideas

    3 July 2018

    Clients are demanding innovation from their legal advisers, and not only in relation to technology. So how can law firms develop a culture and process which fosters innovation in an effective way? Alastair Beddow and Ben Kent explain

  • Alastair Beddow

    On the map

    17 April 2018

    A third of firms say improving client experience is their top strategic priority. Client journey mapping provides a simple, structured process for delivering more consistent client service and enhancing profitability, argue Alastair Beddow and Ben Kent