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  • Crossing the void image

    Crossing the void

    12 February 2014 Updated: 15 October 2014 By Sue Bramall

    Your law firm could reap rewards in everything from staff motivation to client ?satisfaction by implementing cross-selling initiatives. Sue Bramall outlines the five ?key building blocks to get started

  • Made for each other

    Made for each other?

    12 November 2013 Updated: 18 October 2014 By Diana Bentley

    Getting and keeping a corporate client is a lot like the dating game – you have to make your choice, get picked, and keep communicating and giving to keep the relationship going. Diana Bentley offers some tips for finding – and keeping – your perfect partner

  • Sue Bramall

    Who you know

    12 November 2013 Updated: 18 October 2014 By Sue Bramall

    Your client information is key to generating new business, but too few law firms harness this information effectively. Sue Bramall explains how to use client relationship management tools – from basic spreadsheets to bespoke solutions – to build your business

  • Insider Knowledge

    Insider knowledge

    12 November 2013 Updated: 18 October 2014 By Graeme Dixon

    Competitive intelligence can help you to avoid surprises, think several moves ahead of your rivals and minimise uncertainty when making business decisions. Graeme Dixon explains how you can set up a competitive intelligence function in your firm

  • Tim Saunders

    Pressed into service

    13 August 2013 Updated: 18 October 2014 By Tim Saunders

    Local papers can be a valuable source of publicity for law firms, at little cost. So how can you maximise the chances of exposure for you, your team and your firm? Tim Saunders explains

  • Sue Bramall

    Standing out

    14 May 2013 Updated: 18 October 2014 By Sue Bramall

    Excellence in client service is a vital tool in the battle for business against new entrants to the legal profession with big marketing budgets. However, it can only be achieved with strong leadership and participation at every stage of the client experience, says Sue Bramall

  • Managing for Success February 2013 cover image

    Managing for Success February 2013

    8 February 2013 Updated: 24 October 2014

    This edition features the Financial Benchmarking Survey, ABSs, retirement planning, regulatory change, a business health check, data protection, client care letters, PR, change management, risk management, fees for PI work, and pensions auto-enrolment  

  • Managing for Success November 2012 cover image

    Managing for Success November 2012

    12 November 2012 Updated: 24 October 2014

    This edition features mergers, inclusive working culture, cross-selling, thought leadership, employing a business development manager, LLP conversion, outsourcing, an employment law update, and social media  

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