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Vicky Ling

Vicky Ling is a management consultant specialising in the legal sector and is a member of the Law Consultancy Network. Her latest books with Fiona Westwood, the Complaints Handling Toolkit and Client Care Toolkit, are both published by the Law Society

Recent stories

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    Only connect

    14 February 2017

    In the last edition of PS, Vicky Ling discussed the use of webcams in delivering legal services. Here, she speaks to Philip Goldberg , managing director of the newly-merged Minton Morrill solicitors in Leeds, on how the firm uses webcam technology in its Court of Protection practice

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    Blue Skype thinking

    15 November 2016

    Internet-based services can deliver better quality at lower cost – and are suitable for a wider range of client groups than most lawyers think. Vicky Ling explains which groups can benefit and provides advice on setting up such a service