Tracey Calvert is a law firm management consultant. She is a director at Oakalls Consultancy Limited (www.oakallsconsultancy.co.uk) and a risk and compliance consultant with Law Society Consulting (www.lawsociety.org.uk/consulting)
Tracey Calvert, director of Oakalls consultancy Limited offers, some pointers and initial thoughts to bear in mind regarding the upcoming consultation from the SRA.
In the early days of the new regulatory regime, when compliance-officer roles were first being discussed and volunteers were being sought for the compliance officer for legal practice (COLP) and finance and administration (COFA) roles, there was a common perception that the COFA position was the lighter, easier and more manageable option. In fact, many people regarded the COFA as the little sister to the more onerous and all-encompassing big-sister COLP role.
In the second of an occasional series on the business benefits of effective compliance, Tracey Calvert looks at how good complaints-handling can help you make continuous improvements to your business, and how you can achieve this in practice