Tracey Calvert is a law firm management consultant. She is a director at Oakalls Consultancy Limited (www.oakallsconsultancy.co.uk) and a risk and compliance consultant with Law Society Consulting (www.lawsociety.org.uk/consulting)
Do you know your obligations around identifying and addressing potential conflicts of interest? Tracey Calvert provides a refresher guide to conflicts in conveyancing practice
Tracey Calvert, director of Oakalls consultancy Limited offers, some pointers and initial thoughts to bear in mind regarding the upcoming consultation from the SRA.
In the second of an occasional series on the business benefits of effective compliance, Tracey Calvert looks at how good complaints-handling can help you make continuous improvements to your business, and how you can achieve this in practice