Organised by the Small Firms Division and Family Section, this workshop is facilitated by Elisabeth Bellamy, a leading management consultant who delivers the rare combination of the insight of an experienced legal fee-earner with many years of law firm management, and feature contributions from the Legal Ombudsman and a local family law practitioner. 

Learn the top tips for handling complaints and better still how to eliminate them before they start.

Start time: 16:45

SRA competency: C3