Join us for this inclusive webinar where Pearl Moses will bring to life current issues and best practice solutions on effective complaints handling.

Good client service is paramount to ensuring the success of your business. This means that law firms need to ensure that they have client centric complaints handling systems and an open culture, allowing for complaints to be dealt with quickly and effectively.

Our panel consider areas of law and specific causes of complaints, and how best to handle them.

The webinar took place on Wednesday 29 September 2021, 2pm to 3pm.

Speakers

Pearl Moses, operations director of member services development, The Law Society

Michelle Garlick, partner, Weightmans

Jason Chapman, Ombudsman, Legal Ombudsman