We've gathered our top articles from PS magazine on management in private client practice. With articles on everything from setting prices, to complaints handling, our collection will help you ensure your firm or practice area runs efficiently and effectively for your people and clients
Shock of the new
The business of death is changing, as technology alters the way people are living their lives. How long before blockchain technology, e-signatures and chatbots become common on the private client stage? What else is waiting in the wings? Grania Langdon-Down investigates
Raised voices
Communication is a critical factor in many complaints relating to legal services, according to a recent report by the Solicitors Regulation Authority. Fiona du Feu examines 10 common communication areas that can make a difference
Fixed up
Many law firms are using fixed-fee billing, despite a suspicion that fixed-fee work is risky and unprofitable. Nigel Haddon provides some techniques for doing it profitably.
Walking papers
In 2008, Quanticks was one of the first law firms to go completely paperless. Neil Quantick explains why he made the switch, the benefits it can bring, and how it can work for firms
Link in the chain
Susan Kench and Emily Miller help you get to grips with LinkedIn and explain why it is worth a private client solicitor’s time
Emotional rescue
Private client practitioners are skilled at dealing with the legal side of probate, but the emotional side can sometimes be neglected. Richard Roberts explains how he guides his clients through the increasingly complex probate process.
Opportunity knocks
Ian Cooper outlines three simple steps for building your private client business
Moving on
Howard Hackney looks at the practicalities of succession planning for private client firms, either through selling the firm or bringing in new partners – and what retiring partners need to do to plan their own future
