We've gathered our top articles from PS magazine on management in private client practice. With articles on everything from setting prices, to complaints handling, our collection will help you ensure your firm or practice area runs efficiently and effectively for your people and clients
Intelligent life
Joanna Goodman investigates the growth of AI in private client work, how it’s being used, and the benefits it can bring to your practice
Rules of engagement
Fiona du Feu talks to practitioners Clare King of Clarion Solicitors and Rachel Roche of Roche Legal about how they have managed the ethical challenges around client care during the pandemic
Safe from harm
Sophie O’Connell explores some of the ways deputies and attorneys can protect clients from financial fraud. Rick Kent then provides practical tips and advice on how your firm can protect itself and its clients from cybercrime
Keeping close
How can you ensure that your trainees learn relevant skills, now that working from home has largely replaced previously office-based activities? Fiona du Feu explains how you can overcome the practical difficulties as much as you can
Keeping tabs
We are all familiar with the concept of supervision, but with working from home now the norm, how should law firms adapt their procedures to address this? Fiona du Feu provides a checklist of the areas you need to focus on
This year’s model
Kate Mahon discusses changing her business model from sole practitioner to alternative business structure. Why exactly did she do it, and what lessons can others learn from her experience?
Impaired vision
Unconscious bias in a business can impair good decision-making. Dr Zara Whysall looks at its impact on decisions about appointing and promoting leaders, and how law firms can minimise unconscious biases
Young voices
There have been a number of controversial recent cases at the Solicitors Disciplinary Tribunal involving junior lawyers pressured into making unethical decisions. Richard Burnham looks at how law firms can create an ethical culture and support millennials in making ethical decisions
