Delays in grants of probate will be over by the end of the year, HM Courts and Tribunals Service has said.

In a meeting with the Law Society, HMCTS said grants of probate currently take around four weeks to be issued, but the process should take just two weeks by Christmas. It is also working to clear stopped applications that are blocking the system. HMCTS previously said the system would be back to normal in November.

HMCTS also gave updates on the following areas:

  • online service
  • probate registry closures
  • Welsh language content for probate forms, grants and the online service.

Helpline

Probate legal professionals should contact the Birmingham Courts and Tribunals Service Centre (CTSC) which can deal with all enquiries.

The helpline number is 0300 303 0648 and is open Monday to Friday from 9.30am to 5pm.

HMCTS will be piloting extended hours for this telephone helpline. From Monday 2 December this will be open Monday to Friday from 8am to 8pm, and Saturday 8am to 2pm.

Going forward

We will continue to engage with HMCTS on a regular basis to make sure matters continue to progress.

If you are still experiencing delays, you should contact probatefeedback@justice.gov.uk including:

  • name of client
  • registry dealing with the application
  • case number, and
  • details of the case.