The online system allowing people to make lasting power of attorney (LPA) is “taking over” from people seeking traditional legal advice, according to a recent Cabinet Office paper

Efficiency and reform in the next parliament sets out the government’s plans to cut the cost of public services over the next five years. It says that, previously, “80% of users needed help from a solicitor, adding to their financial and emotional burden”.

By contrast, “80% are able to complete the digital service without needing to engage a solicitor, and the error rate on submitted forms has dropped, avoiding the frustration and cost of repeat submissions”.

The Law Society has warned that the digital service, which went live in May 2014, is still in its early days. “For some, the option to go digital will be welcome. However, many people choose to use a solicitor both for the personal service and because they are likely to need other legal services at the same time”, it said.