Chief Legal Ombudsman, Adam Sampson, has called on the government to introduce ”a voluntary ombudsman scheme” for unregulated will-writers, “into which service providers can opt themselves”. 

The Ombudsman’s report, Complaints in focus: Wills and probate, suggests a number of options that the government could take to address the problem, with a voluntary scheme seeming the most achievable means of protecting consumers in the short term. Under such an arrangement, unregulated service providers could choose to opt themselves into the Ombudsman scheme. This would provide their customers – at least those suffering detriment up to the value of £50,000 (the Ombudsman’s financial compensation limit) – with a safety net when things go wrong. 

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