On the same side
In the first of a two-part series on complaints, Rebecca Atkinson looks at some of the reasons why clients complain, and how to avoid complaints by focusing on providing ‘good’ service in key areas
Human interest
The new SRA Standards and Regulations have made significant changes relating to referral arrangements, and clarified the regulator’s core view: that all referral arrangements must be in the client’s best interest. Paul Bennett explains
What you need to know about AMLD5
The EU’s 5th Money Laundering Directive (AMLD5) came into force on 10 January 2020. The Legal Sector Affinity Group (LSAG), which includes the Law Society and all the legal sector supervisors named in the anti-money laundering regulations, has published a summary of changes brought in by AMLD5
On the same side
In the first of a two-part series on complaints, Rebecca Atkinson looks at some of the reasons why clients complain, and how to avoid complaints by focusing on providing ‘good’ service in key areas
Search and rescue
Ben Trott provides a beginner’s guide to search engine optimisation – what it is, how it can help you win new clients, and the pitfalls to watch out for
Intelligence briefing
Nikolas Kairinos provides a personal perspective on why and how artificial intelligence will shape the legal sector’s future
