Keep the customer happy
In a time of increased competition and dynamic changes to the delivery of legal services, Diana Bentley explains how law firms must assess what clients want and how to deliver it
Culture club
Deqa Jama explores the cultural competence framework – what it is, how to become culturally competent and why it should be a vital part of your approach to client care
The right blend
Pearl Moses examines how to update your policies to fit flexible and hybrid working, as staff return to the office post-pandemic
Hard times
Jenny Screech offers some practical tips to help ensure your PII renewal process is as smooth as possible this year
Under lock and key
Keeping your software up to date and securing your home router are some of Jo-Anne Wild’s tips for ensuring your data is safe while working from home
Webinar: Cybersecurity for SME law firms (21 April 2021)
The National Cyber Security Centre is hosting a free cybersecurity event for small and medium-sized enterprises in the legal sector on 21 April 2021.
