Great expectations
Bob Spence examines how client relationships have changed post-pandemic, and the key points to consider when thinking about client retention and relationship management
Keep the customer happy
In a time of increased competition and dynamic changes to the delivery of legal services, Diana Bentley explains how law firms must assess what clients want and how to deliver it
Jab in the dark
Lucy Astbury examines the complexities surrounding whether firms can mandate that employees have the COVID-19 vaccine before returning to the office
The right blend
Pearl Moses examines how to update your policies to fit flexible and hybrid working, as staff return to the office post-pandemic
Lock it up
Alex Heshmaty discusses what firms should be doing to address cybersecurity threats and protect client data
How law firms can better manage their data
Toby Sewell, divisional marketing manager at Access Legal, shares his tips on how law firms can better manage their data
