Loose connections? How to keep in touch with clients
Sue Bramall and Fariha Butt talk about how to keep in touch with clients during coronavirus.
On the same side
In the first of a two-part series on complaints, Rebecca Atkinson looks at some of the reasons why clients complain, and how to avoid complaints by focusing on providing ‘good’ service in key areas
Professional indemnity insurance renewal – the top four questions answered
Martin MacHale answers four of law firms’ most commonly-asked questions about their professional indemnity insurance renewal
Moving on
In the second of a two-part series on complaints, Rebecca Atkinson looks at what steps you should be taking when a complaint has been received, and how best to resolve complaints to avoid them reaching the Legal Ombudsman
Law Society publishes report on digital futures
Published on 25 June 2020, our horizon scanning report explores the themes, opportunities and challenges arising from the future of digital business.
Change is the only constant – reimagining your supplier relationships
As flexibility becomes ever more critical to success, Brian Welsh from Insight Legal looks at how relationships are evolving between law firms and suppliers, especially for legal software contracts
