On the same side
In the first of a two-part series on complaints, Rebecca Atkinson looks at some of the reasons why clients complain, and how to avoid complaints by focusing on providing ‘good’ service in key areas
Human interest
The new SRA Standards and Regulations have made significant changes relating to referral arrangements, and clarified the regulator’s core view: that all referral arrangements must be in the client’s best interest. Paul Bennett explains
Professional indemnity insurance renewal – the top four questions answered
Martin MacHale answers four of law firms’ most commonly-asked questions about their professional indemnity insurance renewal
Moving on
In the second of a two-part series on complaints, Rebecca Atkinson looks at what steps you should be taking when a complaint has been received, and how best to resolve complaints to avoid them reaching the Legal Ombudsman
Bring out the best
‘Bring your own device’ policies can bring real benefits, from increased productivity to costs savings. But there are also risks – and since employees always find ways to make their lives easier, you’re probably already at risk without knowing it. Jo-Anne Wild provides a simple guide for law firms
Search and rescue
Ben Trott provides a beginner’s guide to search engine optimisation – what it is, how it can help you win new clients, and the pitfalls to watch out for
