Client listening: why it matters even more in lockdown
Bernadette Bennett looks at client listening - what it is, why it matters, how to do it, and why it matters even more in lockdown
Chain reaction
Rupert Hawke and Charlotte Powell look at how law firms can use the value chain model to add value at each stage of their legal services provision
Questions of risk: professional indemnity insurance
Martin MacHale explains the benefits of taking the time to complete a risk management questionnaire (RMQ) for your firm, before renewing your professional indemnity insurance (PII).
Updated anti-money laundering guidance from Legal Sector Affinity Group
The Legal Sector Affinity Group (LSAG) has updated its anti-money laundering (AML) guidance for the legal sector.
Dream machine
Adrian Hextall looks at how technology has supported businesses in 2020, and what might lie ahead for technology in professional services
First impressions count
What makes a strong and effective law firm website? Nick Francis provides a simple guide to assessing your site and identifying areas for improvement, to make sure your site showcases your firm and helps you win clients