Organised by the Law Management Section, this session will consider different client feedback methods and give you ideas about the best approach to use for your practice.

Do you fully understand your clients’ needs?  Are they really satisfied with your service? 

In today’s legal market place there is no excuse for complacency. Clients have become more cautious and choosy. Increasingly clients demand a more tailored service and will take their business to whichever firm offers them a better deal and excellent client care . Firms that are not client driven risk losing out to competitors.

Topics for discussion include:

  • How much detailed knowledge do you have about your 10 most important clients? 
  • Does your firm have a dedicated partner / team for building and maintaining client relations?
  • Should client reviews and surveys be reviewed regularly or, possible be tailor made?