Find out how to improve client care and avoid complaints. 

This webinar will help you to deal with complaints according to best practice, to work with the Legal Ombudsman, and to report to the SRA.

The webinar is inclusive to Law Management Section members and covers:

  • communicating with clients
  • managing client expectations
  • keeping clients happy
  • an update on the complaints picture
  • risk assessment
  • best practice for dealing with complaints.

Speakers:

Vicky Ling, member of the Law Consultancy Network, and Phil Walsh, practice manager at Miles & Partners LLP.