On 1 April, the Financial Conduct Authority (FCA) enacted new rules that substantially expanded the jurisdiction of the Financial Ombudsman Service (FOS).

This webinar is inclusive to Civil Litigation Section members.

By taking part in this webinar, you’ll gain an understanding of the FOS’ new jurisdiction and an appreciation of the new rules’ practical significance and impact on your clients.

The webinar covers:

  • an explanation of the new rules
  • the practical impact of the changes
  • areas of contention, and
  • recent developments in alternative dispute resolution (ADR).


Tom Bell, barrister, Hardwicke

Tom has a commercial, professional negligence and insurance practice. He receives instructions from a variety of banks, mortgage companies, insurers and commercial enterprises, both as a sole advocate and as a junior.

Tom’s workload comprises high-value, complex cases – a reflection of his clients’ high regard for his robust advocacy and commercially minded advice, often on technical matters.

James Hall, barrister, Hardwicke

James specialises in commercial and property litigation, in particular property and financial services related professional negligence claims.

He understands the need not only for technical excellence in both advisory work and advocacy but also the commercial imperatives of his clients, which range from large lending institutions and professional indemnity insurers to smaller businesses to high net worth individuals. His focus is on strategy and cost-benefit analysis as well as legal finesse.