Tracey Calvert explains how to publish a complaints procedure that complies with the SRA price and service transparencey rules.
The new price transparency rules for law firms and solicitors require you to provide clear information about your complaints handling procedures, as well as how and when a complaint can be made to the Legal Ombudsman and the Solicitors Regulation Authority.
In this podcast, Tracey Calvert explains how to publish a complaints procedure that complies with the rules.
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About the speaker
Tracey Calvert is a regulatory, compliance and ethics specialist providing a variety of advisory services to members of the solicitor’s profession and a regular speaker and trainer on these topics. She has delivered presentations both within the UK and internationally.
She is an officer of the International Bar Association’s Professional Ethics Committee, a board member of both the Wilmington Group’s Legal Compliance Association and the Law Society’s Legal Compliance Bulletin.
Tracey was previously employed by the Law Society and the SRA as a senior ethics adviser and a policy executive; worked both in private practice and in an in-house role. She is a contributor to ‘Cordery on Legal Services’ and has written several books on compliance and ethics.