Join us in Crewe on 12 March for a practical workshop on handling complaints.
Clients expect more and more from the services you provide.
Now, with the introduction of new price and service transparency regulations, it’s in your interest to give high priority to effective complaint management.
Learn the top tips for handling complaints and, better still, how to eliminate them before they start.
Organised by the Small Firms Division and South Cheshire Law Society, this practical workshop features contributions from Jason Chapman from the Legal Ombudsman and advisor to lawyers on regulatory matters, Paul Bennett of Aaron and Partners LLP.