The launch of the new portal for whiplash claims has been further delayed from August 2020 to April 2021, in response to the coronavirus (COVID-19) pandemic.

The changes to whiplash claims and the increase in the small claims limit were originally planned for April 2020. However, in February 2020 the government announced that it would delay this to 1 August 2020.

In April 2020, following the COVID-19 pandemic, the government announced in a ministerial statement that the reforms will be pushed back further to April 2021.

The delay is to allow more time to prepare for the changes, including putting in place changes to the Civil Procedure Rules.