From 31 May 2021, the personal injury claims process is changing for people who suffer from low-value injuries in road traffic accidents.

If you represent claimants for personal injury claims under £10,000, your organisation needs to register on the online portal. Claims that go over the £10,000 limit will need to be managed outside the portal.

The Motor Insurers’ Bureau runs the portal and has made toolkits to support those using the service, including an overview for claims professionals and specific guides on:

You can also watch video walkthroughs:

Other resources

Whiplash reform programme: government guidance and FAQ

Ministry of Justice webinar on whiplash reforms (recorded on 11 March 2021) – start video at 10:07 or download popular questions (PDF 173 KB).