From 31 May 2021, the personal injury claims process is changing for people who suffer from low-value injuries in road traffic accidents.
If you represent claimants for personal injury claims under £10,000, your organisation needs to register on the online portal. Claims that go over the £10,000 limit will need to be managed outside the portal.
The Motor Insurers’ Bureau runs the portal and has made toolkits to support those using the service, including an overview for claims professionals and specific guides on:
- making a claim
- changes to the small claims limit for injury claims (referring to Part 26 of the Civil Procedure Rules)
- Practice Direction 27B
You can also watch video walkthroughs:
- making a claim as a claimant representative (32 minutes)
- exceptions: challenging decisions and taking claims through to court (54 minutes)
Other resources
Whiplash reform programme: government guidance and FAQ
Ministry of Justice webinar on whiplash reforms (recorded on 11 March 2021) – start video at 10:07 or download popular questions (PDF 173 KB).
