Claimant representatives can register to use the new online claims portal service from 22 January 2020.

To support the government’s whiplash reform programme, the Motor Insurance Bureau (MIB) is designing a new online portal to allow unrepresented litigants to progress their own claim, whether or not they have legal representation.

How to register

You’ll need to identify your primary organisation administrator. This person will need authority to accept agreements on behalf of your firm.

To register, your administrator will need to: 

  1. establish whether your organisation wishes to access the service by:
    • web-only, or 
    • web and API (application programming interface)
  2. be ready to provide the following information about your organisation
    • previous / other trading names
    • company website address
    • Information Commissioner’s Office registration number
    • Solicitors Regulation Authority / Law Society number
    • whether you’re based in the UK, EU or outside the EU for VAT purposes
  3. visit the Official Injury Claim website to begin the online application process.

Which types of claim are eligible?

To help shape how the service will work, the Ministry of Justice (MoJ) is working with a sub-committee of the Civil Procedure Rule Committee to develop the supporting Pre-Action Protocol and rule changes.

The table below shows a summary of MIB’s plans, based on MoJ’s policy:

CriteriaIn scopeOut of scope 
Accident location Engand and Wales Outside England and Wales
Accident date On or after 6 April 2020 Before 6 April 2020
Claimant representation Represented and urepresented None
Claimant involvement Occupants of a motor vehicle All vulnerable road users, such as pedestrians, cyclists, motorcyclists and motor cycle passengers
Minors and protected parties No All minors and protected parties
Responsible driver Insured and uninsured Untraced (hit and run)
Responsible vehicle UK registered vehicle Foreign / non-UK registered vehicle
Injury types All injury types None
Personal injury (PI) value  Up to £5,000 Over £5,000
Total claim value (PI and all other heads of claim) Up to £10,000 Over £10,000

Read the MIB’s update on eligible claims