Recent Clients

  • rebecca-atkinson-600x400
    Feature

    On the same side

    2020-01-14T00:00:00Z

    In the first of a two-part series on complaints, Rebecca Atkinson looks at some of the reasons why clients complain, and how to avoid complaints by focusing on providing ‘good’ service in key areas

  • Paul Bennett
    Feature

    Human interest

    2020-01-14T00:00:00Z

    The new SRA Standards and Regulations have made significant changes relating to referral arrangements, and clarified the regulator’s core view: that all referral arrangements must be in the client’s best interest. Paul Bennett explains

  • Daphne-Perry-600x400
    Feature

    Writing wrongs

    2019-04-09T00:00:00Z

    Daphne Perry offers some simple writing techniques to improve client service and business returns, looking at probate cases as an example

  • client-is-king-380x254
    Feature

    The client is king

    2019-01-15T00:14:00Z

    How can you kickstart your firm’s growth in 2019? Emma Massingham offers a five-step plan for success through focusing on your targets and clients

  • Old fashioned telephone
    News

    Mystery shoppers find solicitors ignoring potential clients for days

    2018-09-20T08:39:00Z

    Law firms risk missing out on significant amounts of business because they fail to properly handle incoming calls and emails, mystery shopper research has found.

  • Four people holding up speech bubble banners
    News

    Legal consumers report satisfaction - but still won't shop around

    2018-08-15T08:30:00Z

    Efforts to persuade legal services consumers to shop around for their lawyer appear to be making little headway. 

  • Lucy Trevelyan
    Feature

    A smaller piece of PII

    2018-07-03T01:00:00Z

    Lucy Trevelyan looks at the professional indemnity insurance landscape for the years ahead. How can firms take advantage of a soft market and prepare for it hardening? What might proposed changes to minimum cover mean for the profession and clients?

  • Barry Wilkinson
    Feature

    Choice morsels

    2018-06-08T13:31:00Z

    Barry Wilkinson reviews a recent book on how to become the firm of choice, which takes the innovative approach of presenting its lessons through a case study of a firm wanting to make radical change

  • Leanne Yendell
    Feature

    Open market

    2018-04-20T15:57:00Z

    Law firms have less than six weeks to ensure they comply with the General Data Protection Regulation. As part of our series of articles, Leanne Yendell explains the changes her firm has made to ensure its marketing communications comply

  • Alastair Beddow
    Feature

    On the map

    2018-04-17T00:00:00Z

    A third of firms say improving client experience is their top strategic priority. Client journey mapping provides a simple, structured process for delivering more consistent client service and enhancing profitability, argue Alastair Beddow and Ben Kent

  • larry cattle
    Feature

    Sliced and diced

    2018-01-16T00:00:00Z

    Larry Cattle looks at the value of small insights gained from research with your potential and current clients, and how it can make a big difference to client attraction and retention

  • joe reevy 140x94
    Feature

    Piece of cake

    2017-07-04T00:00:00Z

    Many law firms focus far more on winning new clients – getting a bigger slice of the cake – than getting new business from existing clients – baking a bigger cake. Joe Reevy explains how to use customer relationship management to build an effective cross-selling process for your firm ...

  • fraud
    News

    Law Society releases practice note on representing clients in fraud investigations

    2017-06-15T11:02:00Z

    A move by the Serious Fraud Office (SFO) to limit the role of legal advisers to witnesses in fraud investigations has prompted the Law Society to publish guidance for solicitors.

  • annaliese fiehn
    Feature

    The main event

    2017-01-31T00:00:00Z

    Events can help you promote your firm to new and existing clients, and build relationships – but only if you do it well. Annaliese Fiehn provides her top tips for planning an event

  • hand grabbing phones
    Feature

    Turning the conversation

    2016-11-08T00:00:00Z

    From social media to review sites, there are conversations going on out there about your business. You need to know how to react when one of those turns negative, so you can avoid lasting damage to your online reputation. David Gilroy explains

  • networking 2
    Event

    Networking in the festive season - tips and tricks to make lasting business connections (1 December 2016, London)

    2016-10-13T09:53:00Z

    This breakfast session will rehearse typical scenarios and give you tips to tackle festive networking with confidence, purpose and style, making the best use of your time and energy.

  • compass
    Feature

    Client reviews: 5 benefits of using an independent consultant

    2016-08-26T11:07:00Z

    Do you fully understand your clients’ needs?  Are they really satisfied with your service? Daphne Thissen explains the benefits of using a consultant for client reviews

  • Barry Wilkinson
    Feature

    Hero of our time

    2016-08-02T00:00:00Z

    In an increasingly competitive market, legal businesses need to find a way to stand out from the crowd. One option, especially for high street and full-service firms, is to aim to become a ‘local hero’ business. Barry Wilkinson explains

  • mindfulness graphic 1000x1000
    Feature

    Piece of mind

    2016-05-06T11:26:00Z

    One simple technique can help lawyers with everything from stress to client care, time management to leadership: mindfulness. Martin Stepek , in conversation with Peter Nicholson , explains how it works, and how he has implemented it in his firm.

  • kerry underwood 140x96
    Feature

    Silver service

    2016-05-06T11:22:00Z

    Clients are rarely able to judge you on how well you know the law, but they can judge you on how well you look after them: your opening hours, how your reception looks, the clarity of your communications. Kerry Underwood offers his tips for top-quality client service