Recent Clients

  • Daphne-Perry-600x400
    Feature

    Writing wrongs

    2019-04-09T00:00:00Z

    Daphne Perry offers some simple writing techniques to improve client service and business returns, looking at probate cases as an example

  • client-is-king-380x254
    Feature

    The client is king

    2019-01-15T00:14:00Z

    How can you kickstart your firm’s growth in 2019? Emma Massingham offers a five-step plan for success through focusing on your targets and clients

  • Old fashioned telephone
    News

    Mystery shoppers find solicitors ignoring potential clients for days

    2018-09-20T08:39:00Z

    Law firms risk missing out on significant amounts of business because they fail to properly handle incoming calls and emails, mystery shopper research has found.

  • Four people holding up speech bubble banners
    News

    Legal consumers report satisfaction - but still won't shop around

    2018-08-15T08:30:00Z

    Efforts to persuade legal services consumers to shop around for their lawyer appear to be making little headway. 

  • Lucy Trevelyan
    Feature

    A smaller piece of PII

    2018-07-03T01:00:00Z

    Lucy Trevelyan looks at the professional indemnity insurance landscape for the years ahead. How can firms take advantage of a soft market and prepare for it hardening? What might proposed changes to minimum cover mean for the profession and clients?

  • Barry Wilkinson
    Feature

    Choice morsels

    2018-06-08T13:31:00Z

    Barry Wilkinson reviews a recent book on how to become the firm of choice, which takes the innovative approach of presenting its lessons through a case study of a firm wanting to make radical change

  • Leanne Yendell
    Feature

    Open market

    2018-04-20T15:57:00Z

    Law firms have less than six weeks to ensure they comply with the General Data Protection Regulation. As part of our series of articles, Leanne Yendell explains the changes her firm has made to ensure its marketing communications comply

  • Alastair Beddow
    Feature

    On the map

    2018-04-17T00:00:00Z

    A third of firms say improving client experience is their top strategic priority. Client journey mapping provides a simple, structured process for delivering more consistent client service and enhancing profitability, argue Alastair Beddow and Ben Kent

  • larry cattle
    Feature

    Sliced and diced

    2018-01-16T00:00:00Z

    Larry Cattle looks at the value of small insights gained from research with your potential and current clients, and how it can make a big difference to client attraction and retention

  • joe reevy 140x94
    Feature

    Piece of cake

    2017-07-04T00:00:00Z

    Many law firms focus far more on winning new clients – getting a bigger slice of the cake – than getting new business from existing clients – baking a bigger cake. Joe Reevy explains how to use customer relationship management to build an effective cross-selling process for your firm ...