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Law Management Section

Legal consumers report satisfaction - but still won't shop around

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Efforts to persuade legal services consumers to shop around for their lawyer appear to be making little headway. 

The Legal Services Consumer Panel reports that the proportion of consumers comparing legal service providers remains unchanged year-on-year at 27 per cent. This proportion drops even lower in certain areas of law, such as probate (16 per cent) and personal injury (14 per cent).

Efforts have been made in recent months to encourage legal services users to shop around, not least the growth in comparison websites where firms can be assessed on quality and cost.

But the consumer panel says these sites remain ‘largely unused or opaque’, and the need for wider changes, identified by the Competition and Markets Authority back in 2016, is as great as ever.

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