The Law Society held its annual Excellence Awards ceremony on 3 October, celebrating the very best examples of innovation and good practice in the profession. Below, we shine a spotlight on some of the 2014 winners
Beeley & Co, a Stockport and Hove-based law firm specialising in personal injury litigation, used Lexcel to further its strong commitment to client care and adapt to regulatory reforms. It also used the scheme to engage and motivate staff to maintain the highest standards.
The DAC Beachcroft claims validation team used resourcefulness and ingenuity to combine data analysis and insight of the fraud market to create real value for clients by developing an innovative intelligence behavioural analysis tool.
Clifford Chance launched its ‘performance optimisation programme’ with the aim of developing more resilient staff able to sustain performance under pressure. Central to the programme is providing staff with the tools to adapt when faced with challenging situations.
Browne Jacobson implemented a wide range of initiatives from a traditional client charter to a modern microsite to embed exceptional client service in its practice. Practical support tools made Browne Jacobson staff ambassadors for outstanding client service.
TLT takes an innovative and dynamic approach to accessibility for all staff and clients. The firm was the first to be awarded the Deaf Law Quality Mark and is committed to sharing what it has learned with other firms.